Examples of reopenTicket()

Examples of com.centraview.support.supportfacade.SupportFacade.reopenTicket()

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      supFacadeRemote.setDataSource(dataSource);
      if (ticketStatus.equals(TicketConstantKeys.TK_OCSTATUS_CLOSE)) {
        supFacadeRemote.closeTicket(individualID, ticketID);
        request.setAttribute("OCStatus", TicketConstantKeys.TK_OCSTATUS_CLOSE);
      } else if (ticketStatus.equals(TicketConstantKeys.TK_OCSTATUS_OPEN)) {
        supFacadeRemote.reopenTicket(individualID, ticketID);
        request.setAttribute("OCStatus", TicketConstantKeys.TK_OCSTATUS_OPEN);
      }
      request.setAttribute("ticketID", new Integer(ticketID));
      request.setAttribute("refreshWindow", "true");
      FORWARD_final = ".view.support.ticket_detail";
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Examples of com.centraview.support.ticket.TicketLocal.reopenTicket()

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    try {
      InitialContext ic = CVUtility.getInitialContext();
      TicketLocalHome home = (TicketLocalHome) ic.lookup("local/Ticket");
      TicketLocal remote = home.create();
      remote.setDataSource(this.dataSource);
      remote.reopenTicket(userId, ticketId);
    } catch (Exception e) {
      logger.error("[reopenTicket]: Exception", e);   
    }
  }
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