Package com.centraview.support.supportfacade

Examples of com.centraview.support.supportfacade.SupportFacade.reopenTicket()

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      supFacadeRemote.setDataSource(dataSource);
      if (ticketStatus.equals(TicketConstantKeys.TK_OCSTATUS_CLOSE)) {
        supFacadeRemote.closeTicket(individualID, ticketID);
        request.setAttribute("OCStatus", TicketConstantKeys.TK_OCSTATUS_CLOSE);
      } else if (ticketStatus.equals(TicketConstantKeys.TK_OCSTATUS_OPEN)) {
        supFacadeRemote.reopenTicket(individualID, ticketID);
        request.setAttribute("OCStatus", TicketConstantKeys.TK_OCSTATUS_OPEN);
      }
      request.setAttribute("ticketID", new Integer(ticketID));
      request.setAttribute("refreshWindow", "true");
      FORWARD_final = ".view.support.ticket_detail";
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