Examples of SupportFacadeHome

Examples of com.centraview.support.supportfacade.SupportFacadeHome

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      HttpSession session = request.getSession();
      int userId = ((UserObject)session.getAttribute("userobject")).getIndividualID();
      request.setAttribute("actionPath","AddKnowledgebase");
     
      // Get all categories and recurively process them for there parent/child relationships.
      SupportFacadeHome supportFacade = (SupportFacadeHome)CVUtility.getHomeObject("com.centraview.support.supportfacade.SupportFacadeHome","SupportFacade");
      SupportFacade remote =(SupportFacade)supportFacade.create();
      ArrayList flatList = (ArrayList)remote.getAllCategory(userId);
      ArrayList categoryList = new ArrayList();
     
      categoryList.add(new DDNameValue(1, "Knowledgebase"));
      Iterator iter = flatList.iterator();
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Examples of com.centraview.support.supportfacade.SupportFacadeHome

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      UserObject userObject = (UserObject)session.getAttribute("userobject");
      int individualID = userObject.getIndividualID();
     
      TicketForm ticketForm = (TicketForm) form;
     
      SupportFacadeHome sfh = (SupportFacadeHome)CVUtility.getHomeObject("com.centraview.support.supportfacade.SupportFacadeHome", "SupportFacade");
      SupportFacade remote = (SupportFacade)sfh.create();
      remote.setDataSource(dataSource);
     
      TicketVO tVO = remote.getTicketBasicRelations(individualID, Integer.parseInt(request.getParameter("ticketId").toString()));
     
      ticketForm.setSubject(tVO.getTitle());
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Examples of com.centraview.support.supportfacade.SupportFacadeHome

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      int userId = ((UserObject)session.getAttribute("userobject")).getIndividualID();
      CategoryForm catForm = (CategoryForm)form;
     
      catForm.setCategoryname("");

      SupportFacadeHome supportFacade = (SupportFacadeHome)CVUtility.getHomeObject("com.centraview.support.supportfacade.SupportFacadeHome","SupportFacade");
      SupportFacade remote =(SupportFacade)supportFacade.create();
     
      ArrayList flatList = (ArrayList)remote.getAllCategory(userId);
      ArrayList categoryList = new ArrayList();
     
      categoryList.add(new DDNameValue(1, "Knowledgebase"));
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Examples of com.centraview.support.supportfacade.SupportFacadeHome

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    UserObject userObject = (UserObject)session.getAttribute("userobject");
    int individualID = userObject.getIndividualID();

    KnowledgeBaseForm kbForm = (KnowledgeBaseForm)form;

    SupportFacadeHome supportFacade = (SupportFacadeHome)CVUtility.getHomeObject(
        "com.centraview.support.supportfacade.SupportFacadeHome", "SupportFacade");

    request.setAttribute(SupportConstantKeys.TYPEOFSUBMODULE, "Knowledgebase");
    KnowledgeVO kVO = new KnowledgeVO();
    SupportFacade remote = null;
    int kbId = -1;
    try {
      String rowId = request.getParameter("rowId");
      if (rowId != null) {
        if (rowId.indexOf("*") > -1) {
          String elements[] = rowId.split("\\*");
          if (elements.length != 2)
            throw new Exception("No row selected.");
          kbId = Integer.parseInt(elements[0]);
        } else {
          kbId = Integer.parseInt(rowId);
        }
      } else {
        throw new Exception("No row selected.");
      }

      remote = supportFacade.create();
      remote.setDataSource(dataSource);
      kVO = remote.getKB(individualID, kbId);
      ArrayList categoryList = remote.getAllCategory(individualID);
      request.setAttribute("CATEGORYVOARRAY", categoryList);
    } catch (Exception e) {
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Examples of com.centraview.support.supportfacade.SupportFacadeHome

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   *
   * @param   key
   */
  public void  deleteElement( int indvID, String key ) throws CommunicationException,NamingException {
    int elementID = Integer.parseInt(key);
    SupportFacadeHome supportFacadeHome=(SupportFacadeHome)CVUtility.getHomeObject("com.centraview.support.supportfacade.SupportFacadeHome","SupportFacade");//call to SupportFacadeEJB
    try {
      SupportFacade remote=supportFacadeHome.create();
      remote.setDataSource(this.dataSource);
      remote.delete(indvID,elementID);
    }
    catch(Exception e) {
      logger.error("[Exception] TicketList.deleteElement( int indvID, String key )", e);
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Examples of com.centraview.support.supportfacade.SupportFacadeHome

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        hm.put("sortmem", sortColumn);
        hm.put("sortType", new Character('A'));

        HashMap listMap = null;

        SupportFacadeHome aa = (SupportFacadeHome)CVUtility.getHomeObject(
            "com.centraview.support.supportfacade.SupportFacadeHome", "SupportFacade");
        try {

          SupportFacade remote = (SupportFacade)aa.create();
          remote.setDataSource(this.dataSource);
          returnDL = remote.getTicketList(userID, hm);
        } catch (Exception e) {
          System.out.println("[Exception] ListGenerator.getTicketList: " + e.toString());
          // e.printStackTrace();
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Examples of com.centraview.support.supportfacade.SupportFacadeHome

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    hm.put("EndAtparam", new Integer(Math.min(EndAt + 100, listSize)));
    hm.put("searchString", searchString);
    hm.put("sortmem", paramDL.getSortMember());
    hm.put("sortType", new Character(paramDL.getSortType()));

    SupportFacadeHome aa = (SupportFacadeHome)CVUtility.getHomeObject(
        "com.centraview.support.supportfacade.SupportFacadeHome", "SupportFacade");
    try {
      SupportFacade remote = (SupportFacade)aa.create();
      remote.setDataSource(this.dataSource);

      returnDL = remote.getTicketList(userid, hm);
    } catch (Exception e) {
      System.out.println("[Exception] ListGenerator.getTicketList: " + e.toString());
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Examples of com.centraview.support.supportfacade.SupportFacadeHome

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        hm.put("sortmem", sortColumn);
        hm.put("sortType", new Character('A'));

        HashMap listMap = null;

        SupportFacadeHome aa = (SupportFacadeHome)CVUtility.getHomeObject(
            "com.centraview.support.supportfacade.SupportFacadeHome", "SupportFacade");
        try {
          SupportFacade remote = (SupportFacade)aa.create();
          remote.setDataSource(this.dataSource);
          returnDL = remote.getFAQList(userID, hm);
        } catch (Exception e) {
          System.out.println("[Exception] ListGenerator.getFAQList: " + e.toString());
          // e.printStackTrace();
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Examples of com.centraview.support.supportfacade.SupportFacadeHome

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    hm.put("EndAtparam", new Integer(Math.min(EndAt + 100, listSize)));
    hm.put("searchString", searchString);
    hm.put("sortmem", paramDL.getSortMember());
    hm.put("sortType", new Character(paramDL.getSortType()));

    SupportFacadeHome aa = (SupportFacadeHome)CVUtility.getHomeObject(
        "com.centraview.support.supportfacade.SupportFacadeHome", "SupportFacade");
    try {

      SupportFacade remote = (SupportFacade)aa.create();
      remote.setDataSource(this.dataSource);
      returnDL = remote.getFAQList(userid, hm);
    } catch (Exception e) {
      System.out.println("[Exception] ListGenerator.getFAQList: " + e.toString());
      // e.printStackTrace();
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Examples of com.centraview.support.supportfacade.SupportFacadeHome

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        hm.put("sortType", new Character('A'));
        hm.put("curCategoryID", new Integer(categoryID));
        hm.put("customerViewFlag", new Boolean(customerViewFlag));

        HashMap listMap = null;
        SupportFacadeHome aa = (SupportFacadeHome)CVUtility.getHomeObject(
            "com.centraview.support.supportfacade.SupportFacadeHome", "SupportFacade");
        try {
          SupportFacade remote = (SupportFacade)aa.create();
          remote.setDataSource(this.dataSource);
          returnDL = remote.getKnowledgebaseList(userID, categoryID, hm);
        } catch (Exception e) {
          System.out.println("[Exception] ListGenerator.getKnowledgebaseList: " + e.toString());
          // e.printStackTrace();
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