Package com.centraview.support.ticket

Source Code of com.centraview.support.ticket.NewThreadHandler

/*
* $RCSfile: NewThreadHandler.java,v $    $Revision: 1.1.1.1 $  $Date: 2005/04/28 20:28:52 $ - $Author: mking_cv $
*
* The contents of this file are subject to the Open Software License
* Version 2.1 (the "License"); you may not use this file except in
* compliance with the License. You may obtain a copy of the License at
* http://www.centraview.com/opensource/license.html
*
* Software distributed under the License is distributed on an "AS IS"
* basis, WITHOUT WARRANTY OF ANY KIND, either express or implied. See the
* License for the specific language governing rights and limitations
* under the License.
*
* The Original Code is: CentraView Open Source.
*
* The developer of the Original Code is CentraView.  Portions of the
* Original Code created by CentraView are Copyright (c) 2004 CentraView,
* LLC; All Rights Reserved.  The terms "CentraView" and the CentraView
* logos are trademarks and service marks of CentraView, LLC.
*/

package com.centraview.support.ticket;

import java.util.Collection;
import java.util.Iterator;

import javax.servlet.http.HttpServletRequest;
import javax.servlet.http.HttpServletResponse;
import javax.servlet.http.HttpSession;

import org.apache.struts.action.Action;
import org.apache.struts.action.ActionForm;
import org.apache.struts.action.ActionForward;
import org.apache.struts.action.ActionMapping;

import com.centraview.common.CVUtility;
import com.centraview.common.UserObject;
import com.centraview.contact.entity.EntityVO;
import com.centraview.contact.helper.AddressVO;
import com.centraview.contact.helper.MethodOfContactVO;
import com.centraview.settings.Settings;
import com.centraview.support.supportfacade.SupportFacade;
import com.centraview.support.supportfacade.SupportFacadeHome;


/**
* This handler is used to add new thread entry.
*/
public class NewThreadHandler extends Action
{
  public static final String GLOBAL_FORWARD_failure = ".view.error";
  private static final String FORWARD_savenewthread = ".view.support.new_thread";
  private static String FORWARD_final = GLOBAL_FORWARD_failure;

  public ActionForward execute(ActionMapping mapping, ActionForm form, HttpServletRequest request, HttpServletResponse response) throws Exception
  {
    String dataSource = Settings.getInstance().getSiteInfo(CVUtility.getHostName(super.getServlet().getServletContext())).getDataSource();
   
    try {
      request.setAttribute("action", "new");
      HttpSession session = request.getSession();
      UserObject userObject = (UserObject)session.getAttribute("userobject");
      int individualID = userObject.getIndividualID();
     
      TicketForm ticketForm = (TicketForm) form;
     
      SupportFacadeHome sfh = (SupportFacadeHome)CVUtility.getHomeObject("com.centraview.support.supportfacade.SupportFacadeHome", "SupportFacade");
      SupportFacade remote = (SupportFacade)sfh.create();
      remote.setDataSource(dataSource);
     
      TicketVO tVO = remote.getTicketBasicRelations(individualID, Integer.parseInt(request.getParameter("ticketId").toString()));
     
      ticketForm.setSubject(tVO.getTitle());
      ticketForm.setDetail(tVO.getDetail());
      ticketForm.setId(new Integer(tVO.getId()).toString());
      ticketForm.setEntityid(new Integer(tVO.getRefEntityId()).toString());
      ticketForm.setContactid(new Integer(tVO.getRefIndividualId()).toString());
      ticketForm.setContact(tVO.getRefIndividualName());
     
      EntityVO entityVO = tVO.getEntityVO();
      if (entityVO != null) {
        String entityName = entityVO.getName();
        ticketForm.setEntityname(entityName);
        AddressVO primaryAdd = entityVO.getPrimaryAddress();
       
        if (primaryAdd != null) {
          String address = "";
          if (primaryAdd.getStreet1() != null && !primaryAdd.getStreet1().equals("")) {
            address += primaryAdd.getStreet1();
          }
          if (primaryAdd.getStreet2() != null && !primaryAdd.getStreet2().equals("")) {
            address +=", "+ primaryAdd.getStreet2()+"\n";
          }else{
            address += "\n";
          }
          if (primaryAdd.getCity() != null && !primaryAdd.getCity().equals("")) {
            address += primaryAdd.getCity();
          }
          if (primaryAdd.getStateName() != null && !primaryAdd.getStateName().equals("")) {
            address += ", "+ primaryAdd.getStateName();
          }
          if (primaryAdd.getZip() != null && !primaryAdd.getZip().equals("")) {
            address += " "+ primaryAdd.getZip();
          }
          if (primaryAdd.getCountryName() != null && !primaryAdd.getCountryName().equals("")) {
            address += ", "+ primaryAdd.getCountryName();
          }
          ticketForm.setAddress(address);
          if (primaryAdd.getWebsite() != null) {
            ticketForm.setWebsite(primaryAdd.getWebsite());
          }
        }
       
        Collection mocList = entityVO.getMOC();
       
        Iterator iterator = mocList.iterator();
        while (iterator.hasNext()) {
          MethodOfContactVO moc  = (MethodOfContactVO) iterator.next();
          if (moc.getMocType() == 1 && moc.getIsPrimary().equalsIgnoreCase("YES")) {
            ticketForm.setEmail(moc.getContent());
          }else if (moc.getMocType() == 4){
            ticketForm.setPhone(moc.getContent());
          }
        }
      }
      request.setAttribute("ticketform", ticketForm);
      FORWARD_final = FORWARD_savenewthread;
    }catch (Exception e){
      System.out.println("[Exception] NewThreadHandler.execute: " + e.toString());
      FORWARD_final = GLOBAL_FORWARD_failure;
    }
    return mapping.findForward(FORWARD_final);
  }
 
}
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