Examples of closeTicket()

Examples of com.centraview.support.supportfacade.SupportFacade.closeTicket()

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      SupportFacadeHome supFacadeHome = (SupportFacadeHome) CVUtility.getHomeObject("com.centraview.support.supportfacade.SupportFacadeHome",
          "SupportFacade");
      SupportFacade supFacadeRemote = supFacadeHome.create();
      supFacadeRemote.setDataSource(dataSource);
      if (ticketStatus.equals(TicketConstantKeys.TK_OCSTATUS_CLOSE)) {
        supFacadeRemote.closeTicket(individualID, ticketID);
        request.setAttribute("OCStatus", TicketConstantKeys.TK_OCSTATUS_CLOSE);
      } else if (ticketStatus.equals(TicketConstantKeys.TK_OCSTATUS_OPEN)) {
        supFacadeRemote.reopenTicket(individualID, ticketID);
        request.setAttribute("OCStatus", TicketConstantKeys.TK_OCSTATUS_OPEN);
      }
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Examples of com.centraview.support.supportfacade.SupportFacade.closeTicket()

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      int ticketID = remote.addTicket(individualID, ticketVO);

      if (ticketID != 0) {
        int statusID = ticketVO.getStatusId();
        if (statusID == 2) {
          remote.closeTicket(individualID, ticketID);
          request.setAttribute("OCStatus", TicketConstantKeys.TK_OCSTATUS_CLOSE);
        }
      }

      request.setAttribute("rowId", ticketID + "");
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Examples of com.centraview.support.supportfacade.SupportFacade.closeTicket()

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        // If the Status select was set to 2 (MAGIC NUMBER for closed) or
        // closeTicket=true was appended to the request then ...
        boolean closeTicket = ((statusID == 2) || (closeTicketParam != null && closeTicketParam.equals("true")));
        if (closeTicket) {
          ticketVO.setStatusId(2);
          remote.closeTicket(individualID, ticketID);
          request.setAttribute("OCStatus", TicketConstantKeys.TK_OCSTATUS_CLOSE);
        }
      }

      if ((ticketForm.getManagerid() != null) || (ticketForm.getManagerid().length() != 0)) {
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Examples of com.centraview.support.ticket.TicketLocal.closeTicket()

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      InitialContext ic = CVUtility.getInitialContext();
      TicketLocalHome home = (TicketLocalHome) ic.lookup("local/Ticket");
      TicketLocal remote = home.create();
      remote.setDataSource(this.dataSource);
      remote.closeTicket(userId, ticketId);
    } catch (Exception e) {
      logger.error("[closeTicket]: Exception", e);
    }
  }
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