return mapping.findForward(FORWARD_final);
}
}
TicketVO ticketVO = new TicketVO();
TicketForm dynaForm = (TicketForm)form;
TicketHome th = (TicketHome)CVUtility.getHomeObject("com.centraview.support.ticket.TicketHome", "Ticket");
Ticket t = th.create();
t.setDataSource(dataSource);
TicketVO tVO = t.getTicketBasicRelations(individualId, ticketId);
SupportFacadeHome supFacade = (SupportFacadeHome)CVUtility.getHomeObject("com.centraview.support.supportfacade.SupportFacadeHome", "SupportFacade");
SupportFacade remote = supFacade.create();
remote.setDataSource(dataSource);
CvFileHome fileHome = (CvFileHome)CVUtility.getHomeObject("com.centraview.file.CvFileHome", "CvFile");
CvFile cvFile = fileHome.create();
cvFile.setDataSource(dataSource);
FileList fileList = null;
if (tVO.getId() != 0) {
fileList = cvFile.getAllTicketFiles(individualId, tVO.getId());
fileList = setLinksFunction(fileList);
}
ThreadList threadList = remote.getThreadList(individualId, tVO.getId());
threadList = setLinksfunction(threadList);
ListGenerator lg1 = ListGenerator.getListGenerator(dataSource);
HashMap hmDispLists = lg1.getDisplayLists();
if (hmDispLists != null) {
hmDispLists.put(new Long(threadList.getListID()), threadList);
}
Vector timeSlipColumns = new Vector();
timeSlipColumns.addElement("Description");
timeSlipColumns.addElement("Duration");
timeSlipColumns.addElement("CreatedBy");
timeSlipColumns.addElement("Date");
timeSlipColumns.addElement("StartTime");
timeSlipColumns.addElement("EndTime");
TimeSlipList timesliplist = new TimeSlipList();
ListGenerator lg = ListGenerator.getListGenerator(dataSource); //get the List Generator object for Listing
String searchTimeSlipString =
"ADVANCE:select ts.TimeSlipID, ts.Description, ts.CreatedBy, individual.FirstName,"
+ "individual.LastName, ts.BreakTime, ts.Date, ts.Start, ts.End "
+ "from timeslip ts left outer join individual on "
+ "ts.CreatedBy = individual.IndividualID where ts.ticketid="
+ ticketId;
timesliplist = (TimeSlipList)lg.getTimeSlipList(individualId, 1, 200, searchTimeSlipString, "Description");
timesliplist = setTimeSlipLinks(timesliplist, ticketId);
Vector expenseColumns = new Vector();
expenseColumns.addElement("Reference");
expenseColumns.addElement("Amount");
expenseColumns.addElement("Created");
expenseColumns.addElement("Creator");
ExpenseList expenselist = new ExpenseList();
String searchExpenseString =
"ADVANCE:select expense.ExpenseID,expense.Amount,expense.Created,entity.name as Reference ,expense.Status, concat(individual.firstname,' ',individual.lastname) as Creator,individual.IndividualID "
+ "from expense left outer join individual on expense.creator = individual.individualid left outer join entity on expense.entityid = entity.entityid "
+ " where expense.linestatus != 'deleted' and expense.ticket="
+ ticketId
+ " group by expense.ExpenseID,expense.Amount,expense.Created,Reference ,expense.Status, Creator";
expenselist = (ExpenseList)lg.getExpenseList(individualId, 1, 200, searchExpenseString, "Reference"); //called when the request for the list is for first time
expenselist = setExpenseLinks(expenselist, ticketId);
request.setAttribute("closeDate", tVO.getCloseDate());
request.setAttribute("openDate", tVO.getCreatedOn());
request.setAttribute("modifyDate", tVO.getModifiedOn());
request.setAttribute("threadlist", threadList);
request.setAttribute("filelist", fileList);
request.setAttribute("OCStatus", tVO.getOCStatus());
request.setAttribute("timesliplist", timesliplist);
request.setAttribute("timeSlipColumns", timeSlipColumns);
request.setAttribute("expenselist", expenselist);
request.setAttribute("expenseColumns", expenseColumns);
dynaForm.setId(new Integer(tVO.getId()).toString());
dynaForm.setSubject(tVO.getTitle());
dynaForm.setDetail(tVO.getDetail());
dynaForm.setStatus(new Integer(tVO.getStatusId()).toString());
dynaForm.setPriority(new Integer(tVO.getPriorityId()).toString());
dynaForm.setEntityid(new Integer(tVO.getRefEntityId()).toString());
dynaForm.setAssignedto(tVO.getAssignedToName());
dynaForm.setAssignedtoid(new Integer(tVO.getAssignedToId()).toString());
dynaForm.setContact(tVO.getRefIndividualName());
EntityVO entityVO = tVO.getEntityVO();
if (entityVO != null) {
String entityName = entityVO.getName();
dynaForm.setEntityname(entityName);
AddressVO primaryAdd = entityVO.getPrimaryAddress();
if (primaryAdd != null) {
String address = "";
if (primaryAdd.getStreet1() != null && !primaryAdd.getStreet1().equals("")) {
address += primaryAdd.getStreet1();
}
if (primaryAdd.getStreet2() != null && !primaryAdd.getStreet2().equals("")) {
address +=", "+ primaryAdd.getStreet2()+"\n";
} else {
address += "\n";
}
if (primaryAdd.getCity() != null && !primaryAdd.getCity().equals("")) {
address += primaryAdd.getCity();
}
if (primaryAdd.getStateName() != null && !primaryAdd.getStateName().equals("")) {
address += ", "+ primaryAdd.getStateName();
}
if (primaryAdd.getZip() != null && !primaryAdd.getZip().equals("")) {
address += " "+ primaryAdd.getZip();
}
if (primaryAdd.getCountryName() != null && !primaryAdd.getCountryName().equals("")) {
address += ", "+ primaryAdd.getCountryName();
}
dynaForm.setAddress(address);
if (primaryAdd.getWebsite() != null) {
dynaForm.setWebsite(primaryAdd.getWebsite());
}
}
Collection mocList = entityVO.getMOC();
Iterator iterator = mocList.iterator();
while (iterator.hasNext()) {
MethodOfContactVO moc = (MethodOfContactVO) iterator.next();
if (moc.getMocType() == 1 && moc.getIsPrimary().equalsIgnoreCase("YES")) // this is for email
{
dynaForm.setEmail(moc.getContent());
} else if (moc.getMocType() == 4) {
dynaForm.setPhone(moc.getContent());
}
}
}
dynaForm.setContactid(new Integer(tVO.getRefIndividualId()).toString());
dynaForm.setManagername(tVO.getManagerName() );
dynaForm.setManagerid(new Integer(tVO.getManagerId()).toString());
System.out.println("dynaForm = [" + dynaForm + "]");
FORWARD_final = FORWARD_newticket;
request.setAttribute(SupportConstantKeys.TYPEOFSUBMODULE, "Ticket");