Package org.jivesoftware.xmpp.workgroup

Examples of org.jivesoftware.xmpp.workgroup.Workgroup

63
64
65
66
67
68
69
70
71
72
73
            super();
            this.offer = offer;
        }

        public int compare(AgentSession item1, AgentSession item2) {
            Workgroup workgroup = offer.getRequest().getWorkgroup();
            int int1 = item1.getCurrentChats(workgroup);
            int int2 = item2.getCurrentChats(workgroup);

            if (int1 == int2) {
                // Base the decision on previous offer rejections
View Full Code Here
184
185
186
187
188
189
190
191
192
193
194
                        initialAgent = null;
                        Thread.sleep(1000);
                    }
                    else {
                        // Recheck for changed maxchat setting
                        Workgroup workgroup = request.getWorkgroup();
                        if (session.getCurrentChats(workgroup) < session.getMaxChats(workgroup)) {
                            // Set the timeout of the offer based on the remaining time of the
                            // initial request and the default offer timeout
                            timeRemaining = timeoutTime - System.currentTimeMillis();
                            offer.setTimeout(timeRemaining < info.getOfferTimeout() ?
View Full Code Here
371
372
373
374
375
376
377
378
379
380
381
        if (initialAgent != null) {
            final AgentSessionList agentSessionList = queue.getAgentSessionList();
            for (AgentSession agentSession : agentSessionList.getAgentSessions()) {
                String sessionAgent = agentSession.getAgent().getAgentJID().toBareJID();
                boolean match = sessionAgent.startsWith(initialAgent.toLowerCase());
                Workgroup workgroup = offer.getRequest().getWorkgroup();
                if (agentSession.isAvailableToChat() &&
                        agentSession.getCurrentChats(workgroup) < agentSession.getMaxChats(workgroup) && match) {
                    bestSession = agentSession;
                    // Log debug trace
                    Log.debug("RR - Initial agent: " + bestSession.getJID() +
View Full Code Here
128
129
130
131
132
133
134
135
136
137
138
139
140
141
142
143
144
145
146
147
148
149
150
151
152
153
154
155
156
157
158
159
160
161
162
163
164
165
166
167
168
                // Keep track when the invitation was sent to the user
                offerAccpeted = System.currentTimeMillis();
            }
            else {
                // Invite the agent to the room by sending an offer
                Workgroup workgroup = agentSession.getWorkgroups().iterator().next();
                RequestQueue requestQueue = workgroup.getRequestQueues().iterator().next();
                // Add the requested agent as the initial target agent to get the offer
                getMetaData().put("agent", Arrays.asList(invitee.toString()));
                getMetaData().put("ignore", Arrays.asList(inviter.toBareJID()));
                // Dispatch the request
                requestQueue.getDispatcher().injectRequest(this);
            }
        }
        else if (Type.queue == type) {
            // Send offer to the best again available in the requested queue
            Workgroup targetWorkgroup = WorkgroupManager.getInstance().getWorkgroup(invitee.getNode());
            if (targetWorkgroup == null) {
                // No workgroup was found for the specified invitee. Send a Message with the error
                sendErrorMessage("Specified workgroup was not found.");
                return;
            }
            try {
                RequestQueue requestQueue = targetWorkgroup.getRequestQueue(invitee.getResource());
                getMetaData().put("ignore", Arrays.asList(inviter.toBareJID()));
                // Dispatch the request
                requestQueue.getDispatcher().injectRequest(this);
            }
            catch (NotFoundException e) {
                // No queue was found for the specified invitee. Send a Message with the error
                sendErrorMessage("Specified queue was not found.");
            }
        }
        else if (Type.workgroup == type) {
            // Select the best queue based on the original request
            Workgroup targetWorkgroup = WorkgroupManager.getInstance().getWorkgroup(invitee.getNode());
            if (targetWorkgroup != null) {
                RequestQueue requestQueue = RoutingManager.getInstance().getBestQueue(targetWorkgroup, userRequest);
                getMetaData().put("ignore", Arrays.asList(inviter.toBareJID()));
                // Send offer to the best again available in the requested queue
                requestQueue.getDispatcher().injectRequest(this);
View Full Code Here
281
282
283
284
285
286
287
288
289
290
291
292
293
294
295
296
297
298
299
300
301
302
303
304
305
306
307
308
309
310
311
312
313
314
315
316
317
318
        JiveGlobals.deleteProperty("interceptor.global." + getPropertySuffix());

        // Delete all the workgroup interceptors stored as properties.
        for (String jid : localInterceptors.keySet()) {
            try {
                Workgroup workgroup = WorkgroupManager.getInstance().getWorkgroup(new JID(jid));

                Collection<String> propertyNames = workgroup.getProperties().getPropertyNames();
                for (String propertyName : propertyNames) {
                   if (propertyName.startsWith("jive.interceptor." + getPropertySuffix())) {
                       workgroup.getProperties().deleteProperty(propertyName);
                   }
                }
            }
            catch (Exception e) {
               Log.error(e.getMessage(), e);
           }
        }

        // Save the global interceptors as system properties
        JiveGlobals.setProperties(getPropertiesMap(globalInterceptors,
                "interceptor.global." + getPropertySuffix() + "."));

        // Save all the workgroup interceptors as properties of the workgroups.
        for (String jid : localInterceptors.keySet()) {
            try {
                Workgroup workgroup = WorkgroupManager.getInstance().getWorkgroup(new JID(jid));
                Map propertyMap = getPropertiesMap(localInterceptors.get(jid),
                        "jive.interceptor." + getPropertySuffix() + ".");
                for (Iterator i=propertyMap.keySet().iterator(); i.hasNext(); ) {
                    String name = (String)i.next();
                    String value = (String)propertyMap.get(name);
                    workgroup.getProperties().setProperty(name, value);
                }
            }
            catch (Exception e) {
               Log.error(e.getMessage(), e);
           }
View Full Code Here
483
484
485
486
487
488
489
490
491
492
493
494
495
496
497
498
499
500
501
502
503
504
505
506
507
508
509
510
511
512
513
514
515
516
517
518
519
520
        }
        globalInterceptors.addAll(interceptorList);
    }

    private void loadLocalInterceptors(String workgroupJID) throws UserNotFoundException {
        Workgroup workgroup = WorkgroupManager.getInstance().getWorkgroup(new JID(workgroupJID));

        int interceptorCount = 0;
        String iCount = workgroup.getProperties().getProperty("jive.interceptor." +
                getPropertySuffix() + ".interceptorCount");
        if (iCount != null) {
            try {
                interceptorCount = Integer.parseInt(iCount);
            }
            catch (NumberFormatException nfe) { /* ignore */ }
        }

        // Load up all intercpetors.
        List<PacketInterceptor> interceptorList = new ArrayList<PacketInterceptor>(interceptorCount);
        for (int i=0; i<interceptorCount; i++) {
            try {
                String interceptorContext = "jive.interceptor." + getPropertySuffix() + ".interceptor" + i + ".";
                String className = workgroup.getProperties().getProperty(interceptorContext +
                        "className");
                Class interceptorClass = loadClass(className);
                interceptorList.add((PacketInterceptor) interceptorClass.newInstance());

                // Load properties.
                Map<String, String> interceptorProps = new HashMap<String, String>();
                for (String key : getChildrenPropertyNames(interceptorContext + "properties",
                        workgroup.getProperties().getPropertyNames()))
                {
                    String value = workgroup.getProperties().getProperty(key);
                    // Get the bean property name, which is everything after the last '.' in the
                    // xml property name.
                    interceptorProps.put(key.substring(key.lastIndexOf(".")+1), value);
                }

View Full Code Here
136
137
138
139
140
141
142
143
144
145
146
147
148
149
150
151
152
153
154
155
156
157
158
159
160
161
162
163
164
165
166
167
168
169
170
171
172
173
174
175
176
                // Keep track when the invitation was sent to the user
                offerAccepted = System.currentTimeMillis();
            }
            else {
                // Invite the agent to the room by sending an offer
                Workgroup workgroup = agentSession.getWorkgroups().iterator().next();
                RequestQueue requestQueue = workgroup.getRequestQueues().iterator().next();
                // Add the requested agent as the initial target agent to get the offer
                getMetaData().put("agent", Arrays.asList(invitee.toString()));
                getMetaData().put("ignore", Arrays.asList(inviter.toBareJID()));
                // Dispatch the request
                requestQueue.getDispatcher().injectRequest(this);
            }
        }
        else if (Type.queue == type) {
            // Send offer to the best again available in the requested queue
            Workgroup targetWorkgroup = WorkgroupManager.getInstance().getWorkgroup(invitee.getNode());
            if (targetWorkgroup == null) {
                // No workgroup was found for the specified invitee. Send a Message with the error
                sendErrorMessage("Specified workgroup was not found.");
                return;
            }
            try {
                RequestQueue requestQueue = targetWorkgroup.getRequestQueue(invitee.getResource());
                getMetaData().put("ignore", Arrays.asList(inviter.toBareJID()));
                // Dispatch the request
                requestQueue.getDispatcher().injectRequest(this);
            }
            catch (NotFoundException e) {
                // No queue was found for the specified invitee. Send a Message with the error
                sendErrorMessage("Specified queue was not found.");
            }
        }
        else if (Type.workgroup == type) {
            // Select the best queue based on the original request
            Workgroup targetWorkgroup = WorkgroupManager.getInstance().getWorkgroup(invitee.getNode());
            if (targetWorkgroup != null) {
                RequestQueue requestQueue = RoutingManager.getInstance().getBestQueue(targetWorkgroup, userRequest);
                getMetaData().put("ignore", Arrays.asList(inviter.toBareJID()));
                // Send offer to the best again available in the requested queue
                requestQueue.getDispatcher().injectRequest(this);
View Full Code Here
130
131
132
133
134
135
136
137
138
139
140
141
142
143
144
145
146
147
148
149
150
151
152
153
154
155
156
157
158
     * @param startDate the start date.
     * @param endDate the end date.
     * @return the number of chats requests accepted by the workgroup.
     */
    public static int getNumberOfChatsAccepted(String workgroupName, Date startDate, Date endDate) {
        Workgroup workgroup = null;
        try {
            workgroup = WorkgroupManager.getInstance().getWorkgroup(new JID(workgroupName));
        }
        catch (Exception ex) {
            Log.error(ex.getMessage(), ex);
        }
        if (workgroup == null) {
            return 0;
        }

        int count = 0;
        Connection con = null;
        PreparedStatement pstmt = null;
        ResultSet rs = null;
        try {
            con = DbConnectionManager.getConnection();
            pstmt = con.prepareStatement(ACCEPTED_CHATS_COUNT);
            pstmt.setLong(1, workgroup.getID());
            pstmt.setString(2, StringUtils.dateToMillis(startDate));
            pstmt.setString(3, StringUtils.dateToMillis(endDate));

            rs = pstmt.executeQuery();
            if (rs.next()) {
View Full Code Here
174
175
176
177
178
179
180
181
182
183
184
185
186
187
188
189
190
191
192
193
194
195
196
197
198
199
200
     *
     * @param workgroupName the name of the workgroup.
     * @return the total length of all chats in the specified workgroup.
     */
    public static long getTotalChatTimeForWorkgroup(String workgroupName) {
        Workgroup workgroup = null;

        try {
            workgroup = WorkgroupManager.getInstance().getWorkgroup(new JID(workgroupName));
        }
        catch (Exception ex) {
            Log.error(ex.getMessage(), ex);
        }

        int totalWorkgroupChatTime = 0;
        Connection con = null;
        PreparedStatement pstmt = null;
        ResultSet rs = null;
        try {
            con = DbConnectionManager.getConnection();
            pstmt = con.prepareStatement(CHAT_TIMES_FOR_WORKGROUPS);
            pstmt.setLong(1, workgroup.getID());
            rs = pstmt.executeQuery();

            while (rs.next()) {
                String startTimeString = rs.getString(1);
                String endTimeString = rs.getString(2);
View Full Code Here
226
227
228
229
230
231
232
233
234
235
236
237
238
239
240
241
242
243
244
245
246
247
248
     * @param startDate the time to begin the search from.
     * @param endDate the time to end the search.
     * @return the total number of requests
     */
    public static int getNumberOfRequestsForWorkgroup(String workgroupName, Date startDate, Date endDate) {
        Workgroup workgroup = getWorkgroup(workgroupName);
        if (workgroup == null) {
            return 0;
        }

        int count = 0;
        Connection con = null;
        PreparedStatement pstmt = null;
        ResultSet rs = null;
        try {
            con = DbConnectionManager.getConnection();
            pstmt = con.prepareStatement(WORKGROUP_REQUEST_COUNT);
            pstmt.setLong(1, workgroup.getID());
            pstmt.setString(2, StringUtils.dateToMillis(startDate));
            pstmt.setString(3, StringUtils.dateToMillis(endDate));

            rs = pstmt.executeQuery();
            if (rs.next()) {
View Full Code Here
TOP

Related Classes of org.jivesoftware.xmpp.workgroup.Workgroup

  • org.dom4j.Element
  • org.jivesoftware.openfire.fastpath.commands.DeleteWorkgroup
  • org.jivesoftware.openfire.fastpath.FastpathPlugin
  • org.jivesoftware.openfire.fastpath.history.ChatTranscriptManager
  • org.jivesoftware.openfire.fastpath.ImageServlet
  • org.jivesoftware.openfire.fastpath.settings.chat.ChatSettingsCreator
  • org.jivesoftware.openfire.fastpath.SoundServlet
  • org.jivesoftware.openfire.fastpath.util.WorkgroupUtils
  • org.jivesoftware.xmpp.workgroup.chatbot.Chatbot
  • org.jivesoftware.xmpp.workgroup.disco.IQDiscoInfoHandler
    • Copyright © 2018 www.massapicom. All rights reserved.
    All source code are property of their respective owners. Java is a trademark of Sun Microsystems, Inc and owned by ORACLE Inc. Contact coftware#gmail.com.