/*
* $RCSfile: KBListHandler.java,v $ $Revision: 1.2 $ $Date: 2005/09/07 19:38:08 $ - $Author: mcallist $
*
* The contents of this file are subject to the Open Software License
* Version 2.1 (the "License"); you may not use this file except in
* compliance with the License. You may obtain a copy of the License at
* http://www.centraview.com/opensource/license.html
*
* Software distributed under the License is distributed on an "AS IS"
* basis, WITHOUT WARRANTY OF ANY KIND, either express or implied. See the
* License for the specific language governing rights and limitations
* under the License.
*
* The Original Code is: CentraView Open Source.
*
* The developer of the Original Code is CentraView. Portions of the
* Original Code created by CentraView are Copyright (c) 2004 CentraView,
* LLC; All Rights Reserved. The terms "CentraView" and the CentraView
* logos are trademarks and service marks of CentraView, LLC.
*/
package com.centraview.customer.support;
import java.util.ArrayList;
import java.util.Iterator;
import java.util.Set;
import javax.servlet.ServletException;
import javax.servlet.http.HttpServletRequest;
import javax.servlet.http.HttpServletResponse;
import javax.servlet.http.HttpSession;
import org.apache.struts.action.Action;
import org.apache.struts.action.ActionErrors;
import org.apache.struts.action.ActionForm;
import org.apache.struts.action.ActionForward;
import org.apache.struts.action.ActionMapping;
import org.apache.struts.action.ActionMessage;
import org.apache.struts.action.DynaActionForm;
import com.centraview.common.CVUtility;
import com.centraview.common.ListElement;
import com.centraview.common.ListGenerator;
import com.centraview.common.ListPreference;
import com.centraview.common.StringMember;
import com.centraview.common.UserObject;
import com.centraview.common.menu.MenuBean;
import com.centraview.common.menu.MenuItem;
import com.centraview.settings.Settings;
import com.centraview.support.common.SupportConstantKeys;
import com.centraview.support.knowledgebase.KnowledgebaseList;
public class KBListHandler extends Action
{
public ActionForward execute(ActionMapping mapping, ActionForm form, HttpServletRequest request, HttpServletResponse response) throws ServletException
{
String dataSource = Settings.getInstance().getSiteInfo(CVUtility.getHostName(super.getServlet().getServletContext())).getDataSource();
String forward = "customerKBList";
// set up the left nav menu
ArrayList menuList = new ArrayList();
MenuItem ticketMenuItem = new MenuItem("Tickets", "TicketList.do", false);
menuList.add(ticketMenuItem);
MenuItem faqMenuItem = new MenuItem("FAQ", "FAQList.do", false);
menuList.add(faqMenuItem);
MenuItem kbMenuItem = new MenuItem("Knowledgebase", "KBList.do", true);
menuList.add(kbMenuItem);
request.setAttribute("cvMenu", new MenuBean("Support", menuList));
HttpSession session = request.getSession();
UserObject userObject = (UserObject)session.getAttribute("userobject");
int individualID = userObject.getIndividualID(); // logged in user
int entityID = userObject.getIndividualID(); // logged in user's entityID
// "customerKBListForm" defined in cv-struts-config.xml
DynaActionForm kbForm = (DynaActionForm)form;
ActionErrors allErrors = new ActionErrors();
try
{
Integer formCategoryID = (Integer)kbForm.get("categoryID");
int categoryID = 0;
if (formCategoryID == null)
{
categoryID = 1;
}else{
categoryID = formCategoryID.intValue();
}
ListPreference listPrefs = userObject.getListPreference("Knowledgebase");
ListGenerator lg = ListGenerator.getListGenerator(dataSource);
int records = listPrefs.getRecordsPerPage();
String sortElement = listPrefs.getSortElement();
boolean customerViewFlag = true;
KnowledgebaseList kbList = (KnowledgebaseList)lg.getKnowledgebaseList(individualID, 1, records, "", sortElement, categoryID,customerViewFlag);
Set listkey = kbList.keySet();
Iterator iter = listkey.iterator();
while (iter.hasNext())
{
String key = (String)iter.next();
ListElement row = (ListElement)kbList.get(key);
int elementID = row.getElementID();
StringMember categoryField = (StringMember)row.get("CatKB");
String type = categoryField.getDisplayString();
StringMember nameField = (StringMember)row.get("Name");
if (type.equals(SupportConstantKeys.CATEGORY))
{
// if the list element is a category, then we need to link to KBList.do
nameField.setRequestURL("KBList.do?categoryID=" + elementID);
categoryField.setRequestURL("KBList.do?categoryID=" + elementID);
}else if (type.equals(SupportConstantKeys.KBELEMENT)){
// if the list element is a KB entry, then we need to link to ViewKB.do
nameField.setRequestURL("ViewKB.do?kbID=" + elementID);
categoryField.setRequestURL("ViewKB.do?kbID=" + elementID);
}
} // end while(iter.hasNext())
kbList.setCurrentCategoryID(categoryID);
session.setAttribute("displaylist", kbList);
request.setAttribute("displaylist", kbList);
}catch(Exception e){
System.out.println("[Exception][CV KBListHandler] Exception thrown in execute(): " + e);
allErrors.add("error.unknownError", new ActionMessage("error.unknownError"));
}
if (! allErrors.isEmpty())
{
saveErrors(request, allErrors);
}
return(mapping.findForward(forward));
} // end execute() method
} // end class definition