package com.nykredit.kundeservice.tcm;
import java.sql.SQLException;
import java.util.ArrayList;
import java.util.Arrays;
import com.nykredit.kundeservice.data.*;
import com.nykredit.kundeservice.tcm.datatypes.CBR;
import com.nykredit.kundeservice.tcm.datatypes.CTIData;
import com.nykredit.kundeservice.tcm.datatypes.CallbackData;
import com.nykredit.kundeservice.tcm.datatypes.CompletedSales;
import com.nykredit.kundeservice.tcm.datatypes.CustomerSatisfactionData;
import com.nykredit.kundeservice.tcm.datatypes.DialogActivityData;
import com.nykredit.kundeservice.tcm.datatypes.DialogLeadsGeneratedData;
import com.nykredit.kundeservice.tcm.datatypes.DialogLeadsRealizedData;
import com.nykredit.kundeservice.tcm.datatypes.EmailData;
import com.nykredit.kundeservice.tcm.datatypes.TCMMiscStats;
import com.nykredit.kundeservice.tcm.datatypes.EmailData.EmailGroups;
import com.nykredit.kundeservice.tcm.datatypes.PhoneQueueData;
import com.nykredit.kundeservice.tcm.datatypes.PhoneQueueData.Queue;
import com.nykredit.kundeservice.tcm.datatypes.SupportTaskData;
import com.nykredit.kundeservice.tcm.datatypes.WebdeskData;
import com.nykredit.kundeservice.tcm.datatypes.calculations.AHT;
import com.nykredit.kundeservice.tcm.datatypes.calculations.EmailSvarprocent;
import com.nykredit.kundeservice.tcm.datatypes.calculations.KPI;
import com.nykredit.kundeservice.tcm.datatypes.calculations.HaandteringsGrad;
import com.nykredit.kundeservice.tcm.datatypes.calculations.KundeaktiviteterIndenforTidsfrist;
import com.nykredit.kundeservice.tcm.datatypes.calculations.Kundetilfredshed;
import com.nykredit.kundeservice.tcm.datatypes.calculations.MersalgsGrad;
import com.nykredit.kundeservice.tcm.datatypes.calculations.MiscHaandteringsgrad;
import com.nykredit.kundeservice.tcm.datatypes.calculations.Number;
import com.nykredit.kundeservice.tcm.datatypes.calculations.OpgaverIndenforTidsfrist;
import com.nykredit.kundeservice.tcm.datatypes.calculations.TelefonSvarprocent;
import com.nykredit.kundeservice.tcm.datatypes.calculations.Tilgaengelighed;
import com.nykredit.kundeservice.tcm.datatypes.calculations.WebdeskSvarProcent;
public class ServiceCenterData {
private ArrayList<CTIData> ctiData = new ArrayList<CTIData>();
private ArrayList<PhoneQueueData> phoneQueueData = new ArrayList<PhoneQueueData>();
private ArrayList<WebdeskData> webdeskData = new ArrayList<WebdeskData>();
private ArrayList<EmailData> emailData = new ArrayList<EmailData>();
private ArrayList<SupportTaskData> supportTaskData = new ArrayList<SupportTaskData>();
private ArrayList<CustomerSatisfactionData> customerSatisfactionData = new ArrayList<CustomerSatisfactionData>();
private ArrayList<DialogActivityData> dialogActivityData = new ArrayList<DialogActivityData>();
private ArrayList<DialogLeadsGeneratedData> dialogLeadsGenerated = new ArrayList<DialogLeadsGeneratedData>();
private ArrayList<DialogLeadsRealizedData> dialogLeadsReadlizedData = new ArrayList<DialogLeadsRealizedData>();
private ArrayList<CompletedSales> completedSales = new ArrayList<CompletedSales>();
private ArrayList<CBR> cbrData = new ArrayList<CBR>();
private ArrayList<CallbackData> callbackData = new ArrayList<CallbackData>();
private ArrayList<TCMMiscStats> miscStats = new ArrayList<TCMMiscStats>();
public ServiceCenterData(){
}
public void loadData(CTIRConnection conn) throws SQLException {
if(conn == null)
throw new IllegalArgumentException("Conn cannot be null.");
this.ctiData = CTIData.getCTIData(conn);
this.phoneQueueData = PhoneQueueData.getPhoneQueueData(conn);
this.webdeskData = WebdeskData.getWebdeskData(conn);
this.emailData = EmailData.getEmailData(conn);
this.supportTaskData = SupportTaskData.getSupportTaskData(conn);
this.customerSatisfactionData = CustomerSatisfactionData.getCustomerSatisfactionData(conn);
this.dialogActivityData = DialogActivityData.getDialogActivityData(conn);
this.dialogLeadsGenerated = DialogLeadsGeneratedData.getDialogLeadsGeneratedData(conn);
this.dialogLeadsReadlizedData = DialogLeadsRealizedData.getDialogLeadsRealizedData(conn);
this.completedSales = CompletedSales.getCompletedSales(conn);
this.miscStats = TCMMiscStats.getTCMMiscStats(conn);
this.cbrData = CBR.getCBR(conn);
this.callbackData = CallbackData.getAllCallbacks(conn);
}
public Tilgaengelighed getTilg�ngelighed(EMonth month, Team team){
double klar = 0;
double taler = 0;
double �vrigTid = 0;
double webdesk = 0;
double korrigeretLogin = 0;
double email = 0;
double m�de = 0;
double uddannelse = 0;
for(CTIData c : this.ctiData){
if(c.getMonth() == month && c.getTeamId() == team.getId()){
klar = c.getKlar();
taler = c.getTaler();
�vrigTid = c.getOvrigTid();
webdesk = c.getWebdesk();
korrigeretLogin = c.getKorrigeretLogin();
email = c.getEmail();
m�de = c.getM�de();
uddannelse = c.getUddannelse();
break;
}
}
return new Tilgaengelighed(klar, taler, �vrigTid, webdesk, korrigeretLogin, email, m�de, uddannelse);
}
public Tilgaengelighed getTilg�ngelighed(int quarter, Team team){
double klar = 0;
double taler = 0;
double �vrigTid = 0;
double webdesk = 0;
double korrigeretLogin = 0;
double email = 0;
double m�de = 0;
double uddannelse = 0;
for(CTIData c : this.ctiData){
if(c.getMonth().getQuarter() == quarter && c.getTeamId() == team.getId()){
klar += c.getKlar();
taler += c.getTaler();
�vrigTid += c.getOvrigTid();
webdesk += c.getWebdesk();
korrigeretLogin += c.getKorrigeretLogin();
email += c.getEmail();
m�de += c.getM�de();
uddannelse += c.getUddannelse();
}
}
return new Tilgaengelighed(klar, taler, �vrigTid, webdesk, korrigeretLogin, email, m�de, uddannelse);
}
public Tilgaengelighed getTilg�ngelighed(Team team){
double klar = 0;
double taler = 0;
double �vrigTid = 0;
double webdesk = 0;
double korrigeretLogin = 0;
double email = 0;
double m�de = 0;
double uddannelse = 0;
for(CTIData c : this.ctiData)
if(c.getMonth().before(EMonth.getCurrentMonth()) && c.getTeamId() == team.getId()){
klar += c.getKlar();
taler += c.getTaler();
�vrigTid += c.getOvrigTid();
webdesk += c.getWebdesk();
korrigeretLogin += c.getKorrigeretLogin();
email += c.getEmail();
m�de += c.getM�de();
uddannelse += c.getUddannelse();
}
return new Tilgaengelighed(klar, taler, �vrigTid, webdesk, korrigeretLogin, email, m�de, uddannelse);
}
public Tilgaengelighed getTilg�ngelighed(EMonth month, ArrayList<Integer> teamIds){
double klar = 0;
double taler = 0;
double �vrigTid = 0;
double webdesk = 0;
double korrigeretLogin = 0;
double email = 0;
double m�de = 0;
double uddannelse = 0;
for(CTIData c : this.ctiData){
if(c.getMonth() == month && teamIds.contains(c.getTeamId())){
klar += c.getKlar();
taler += c.getTaler();
�vrigTid += c.getOvrigTid();
webdesk += c.getWebdesk();
korrigeretLogin += c.getKorrigeretLogin();
email += c.getEmail();
m�de += c.getM�de();
uddannelse += c.getUddannelse();
}
}
return new Tilgaengelighed(klar, taler, �vrigTid, webdesk, korrigeretLogin, email, m�de, uddannelse);
}
public Tilgaengelighed getTilg�ngelighed(int quarter, ArrayList<Integer> teamIds){
double klar = 0;
double taler = 0;
double �vrigTid = 0;
double webdesk = 0;
double korrigeretLogin = 0;
double email = 0;
double m�de = 0;
double uddannelse = 0;
for(CTIData c : this.ctiData){
if(c.getMonth().getQuarter() == quarter && teamIds.contains(c.getTeamId())){
klar += c.getKlar();
taler += c.getTaler();
�vrigTid += c.getOvrigTid();
webdesk += c.getWebdesk();
korrigeretLogin += c.getKorrigeretLogin();
email += c.getEmail();
m�de += c.getM�de();
uddannelse += c.getUddannelse();
}
}
return new Tilgaengelighed(klar, taler, �vrigTid, webdesk, korrigeretLogin, email, m�de, uddannelse);
}
public Tilgaengelighed getTilg�ngelighed(ArrayList<Integer> teamIds){
double klar = 0;
double taler = 0;
double �vrigTid = 0;
double webdesk = 0;
double korrigeretLogin = 0;
double email = 0;
double m�de = 0;
double uddannelse = 0;
for(CTIData c : this.ctiData)
if(teamIds.contains(c.getTeamId())){
klar += c.getKlar();
taler += c.getTaler();
�vrigTid += c.getOvrigTid();
webdesk += c.getWebdesk();
korrigeretLogin += c.getKorrigeretLogin();
email += c.getEmail();
m�de += c.getM�de();
uddannelse += c.getUddannelse();
}
return new Tilgaengelighed(klar, taler, �vrigTid, webdesk, korrigeretLogin, email, m�de, uddannelse);
}
public KPI getProduktivitet(EMonth month, Team team, boolean medWebdesk, boolean medSupportOpgaver){
Integer indg�endeKald = null;
Double korrigeretLogin = null;
Integer totalAktiviteter = null;
Integer emails = null;
Integer webdeskKald = null;
Integer supportOpgaver = null;
Integer kampagnePotentialer = null;
Integer callbacks = null;
for(CTIData c : this.ctiData)
if(c.getMonth() == month && c.getTeamId() == team.getId()){
if(indg�endeKald == null)
indg�endeKald = c.getIndgaendeKald();
else
indg�endeKald += c.getIndgaendeKald();
if(korrigeretLogin == null)
korrigeretLogin = c.getKorrigeretLogin();
else
korrigeretLogin += c.getKorrigeretLogin();
}
for(DialogActivityData d : this.dialogActivityData)
if(d.getMonth() == month && d.getTeamId() == team.getId()){
if(totalAktiviteter == null)
totalAktiviteter = d.getTotalActivities();
else
totalAktiviteter += d.getTotalActivities();
if(medSupportOpgaver == false)
if(emails == null)
emails = d.getIncomingEmails();
else
emails += d.getIncomingEmails();
}
if(medWebdesk){
if(team.toString().contains("Basis")){
if(team.toString().equalsIgnoreCase("Basis 1")){
for(WebdeskData w : this.webdeskData){
if(w.getMonth() == month){
if(webdeskKald == null){
webdeskKald = w.getAnsweredByBasis1();
}else{
webdeskKald += w.getAnsweredByBasis1();
}
}
}
}else if (team.toString().equalsIgnoreCase("Basis 2")) {
for(WebdeskData w : this.webdeskData){
if(w.getMonth() == month){
if(webdeskKald == null){
webdeskKald = w.getAnsweredByBasis2();
}else{
webdeskKald += w.getAnsweredByBasis2();
}
}
}
}else if (team.toString().equalsIgnoreCase("Basis 3")) {
for(WebdeskData w : this.webdeskData){
if(w.getMonth() == month){
if(webdeskKald == null){
webdeskKald = w.getAnsweredByBasis3();
}else{
webdeskKald += w.getAnsweredByBasis3();
}
}
}
}else if (team.toString().equalsIgnoreCase("Basis 4")) {
for(WebdeskData w : this.webdeskData){
if(w.getMonth() == month){
if(webdeskKald == null){
webdeskKald = w.getAnsweredByBasis4();
}else{
webdeskKald += w.getAnsweredByBasis4();
}
}
}
}else if (team.toString().equalsIgnoreCase("Basis 5")) {
for(WebdeskData w : this.webdeskData){
if(w.getMonth() == month){
if(webdeskKald == null){
webdeskKald = w.getAnsweredByBasis5();
}else{
webdeskKald += w.getAnsweredByBasis5();
}
}
}
}else if (team.toString().equalsIgnoreCase("Basis 6")) {
for(WebdeskData w : this.webdeskData){
if(w.getMonth() == month){
if(webdeskKald == null){
webdeskKald = w.getAnsweredByBasis6();
}else{
webdeskKald += w.getAnsweredByBasis6();
}
}
}
}else{
for(WebdeskData w : this.webdeskData){
if(w.getMonth() == month){
if(webdeskKald == null){
webdeskKald = w.getAnsweredByBasis();
}else{
webdeskKald += w.getAnsweredByBasis();
}
}
}
}
}else{
for(WebdeskData w : this.webdeskData)
if(w.getMonth() == month)
if(webdeskKald == null)
webdeskKald = w.getAnsweredByMailservice();
else
webdeskKald += w.getAnsweredByMailservice();
}
}
if(medSupportOpgaver){
for(SupportTaskData s : this.supportTaskData)
if(s.getMonth() == month)
if(supportOpgaver == null)
supportOpgaver = s.getTotalTasks();
else
supportOpgaver += s.getTotalTasks();
if(medSupportOpgaver)
for(DialogLeadsGeneratedData d: this.dialogLeadsGenerated)
if(d.getMonth() == month)
if(kampagnePotentialer == null)
kampagnePotentialer = d.getCampaignLeads();
else
kampagnePotentialer += d.getCampaignLeads();
}
for(CallbackData c : this.callbackData){
if(c.getMonth() == month && c.getTeamId() == team.getId())
if(callbacks == null){
callbacks = c.getCallbackCount();
}else{
callbacks += c.getCallbackCount();
}
}
return new KPI(indg�endeKald,
totalAktiviteter,
emails,
webdeskKald,
supportOpgaver,
kampagnePotentialer,
callbacks,
korrigeretLogin);
}
public KPI getProduktivitet(int quarter, Team team, boolean medWebdesk, boolean medSupportOpgaver){
Integer indg�endeKald = null;
Double korrigeretLogin = null;
Integer totalAktiviteter = null;
Integer emails = null;
Integer webdeskKald = null;
Integer supportOpgaver = null;
Integer kampagnePotentialer = null;
Integer callbacks = null;
for(CTIData c : this.ctiData)
if(c.getMonth().getQuarter() == quarter && c.getTeamId() == team.getId()){
if(indg�endeKald == null)
indg�endeKald = c.getIndgaendeKald();
else
indg�endeKald += c.getIndgaendeKald();
if(korrigeretLogin == null)
korrigeretLogin = c.getKorrigeretLogin();
else
korrigeretLogin += c.getKorrigeretLogin();
}
for(DialogActivityData d : this.dialogActivityData)
if(d.getMonth().getQuarter() == quarter && d.getTeamId() == team.getId()){
if(totalAktiviteter == null)
totalAktiviteter = d.getTotalActivities();
else
totalAktiviteter += d.getTotalActivities();
if(medSupportOpgaver == false)
if(emails == null)
emails = d.getIncomingEmails();
else
emails += d.getIncomingEmails();
}
if(medWebdesk){
if(team.toString().contains("Basis")){
if(team.toString().equalsIgnoreCase("Basis 1")){
for(WebdeskData w : this.webdeskData){
if(w.getMonth().getQuarter() == quarter){
if(webdeskKald == null){
webdeskKald = w.getAnsweredByBasis1();
}else{
webdeskKald += w.getAnsweredByBasis1();
}
}
}
}else if (team.toString().equalsIgnoreCase("Basis 2")) {
for(WebdeskData w : this.webdeskData){
if(w.getMonth().getQuarter() == quarter){
if(webdeskKald == null){
webdeskKald = w.getAnsweredByBasis2();
}else{
webdeskKald += w.getAnsweredByBasis2();
}
}
}
}else if (team.toString().equalsIgnoreCase("Basis 3")) {
for(WebdeskData w : this.webdeskData){
if(w.getMonth().getQuarter() == quarter){
if(webdeskKald == null){
webdeskKald = w.getAnsweredByBasis3();
}else{
webdeskKald += w.getAnsweredByBasis3();
}
}
}
}else if (team.toString().equalsIgnoreCase("Basis 4")) {
for(WebdeskData w : this.webdeskData){
if(w.getMonth().getQuarter() == quarter){
if(webdeskKald == null){
webdeskKald = w.getAnsweredByBasis4();
}else{
webdeskKald += w.getAnsweredByBasis4();
}
}
}
}else if (team.toString().equalsIgnoreCase("Basis 5")) {
for(WebdeskData w : this.webdeskData){
if(w.getMonth().getQuarter() == quarter){
if(webdeskKald == null){
webdeskKald = w.getAnsweredByBasis5();
}else{
webdeskKald += w.getAnsweredByBasis5();
}
}
}
}else if (team.toString().equalsIgnoreCase("Basis 6")) {
for(WebdeskData w : this.webdeskData){
if(w.getMonth().getQuarter() == quarter){
if(webdeskKald == null){
webdeskKald = w.getAnsweredByBasis6();
}else{
webdeskKald += w.getAnsweredByBasis6();
}
}
}
}else{
for(WebdeskData w : this.webdeskData){
if(w.getMonth().getQuarter() == quarter){
if(webdeskKald == null){
webdeskKald = w.getAnsweredByBasis();
}else{
webdeskKald += w.getAnsweredByBasis();
}
}
}
}
}else{
for(WebdeskData w : this.webdeskData)
if(w.getMonth().getQuarter() == quarter){
if(webdeskKald == null)
webdeskKald = w.getAnsweredByMailservice();
else
webdeskKald += w.getAnsweredByMailservice();
}
}
}
if(medSupportOpgaver){
for(SupportTaskData s : this.supportTaskData)
if(s.getMonth().getQuarter() == quarter)
if(supportOpgaver == null)
supportOpgaver = s.getTotalTasks();
else
supportOpgaver += s.getTotalTasks();
for(DialogLeadsGeneratedData d: this.dialogLeadsGenerated)
if(d.getMonth().getQuarter() == quarter)
if(kampagnePotentialer == null)
kampagnePotentialer = d.getCampaignLeads();
else
kampagnePotentialer += d.getCampaignLeads();
}
for(CallbackData c : this.callbackData)
if(c.getMonth().getQuarter() == quarter && c.getTeamId() == team.getId())
if(callbacks == null)
callbacks = c.getCallbackCount();
else
callbacks += c.getCallbackCount();
return new KPI(indg�endeKald,
totalAktiviteter,
emails,
webdeskKald,
supportOpgaver,
kampagnePotentialer,
callbacks,
korrigeretLogin);
}
public KPI getProduktivitet(Team team, boolean medWebdesk, boolean medSupportOpgaver){
Integer indg�endeKald = null;
Double korrigeretLogin = null;
Integer totalAktiviteter = null;
Integer emails = null;
Integer webdeskKald = null;
Integer supportOpgaver = null;
Integer kampagnePotentialer = null;
Integer callbacks = null;
for(CTIData c : this.ctiData)
if(c.getTeamId() == team.getId()){
if(indg�endeKald == null)
indg�endeKald = c.getIndgaendeKald();
else
indg�endeKald += c.getIndgaendeKald();
if(korrigeretLogin == null)
korrigeretLogin = c.getKorrigeretLogin();
else
korrigeretLogin += c.getKorrigeretLogin();
}
for(DialogActivityData d : this.dialogActivityData)
if(d.getTeamId() == team.getId()){
if(totalAktiviteter == null)
totalAktiviteter = d.getTotalActivities();
else
totalAktiviteter += d.getTotalActivities();
if(medSupportOpgaver == false)
if(emails == null)
emails = d.getIncomingEmails();
else
emails += d.getIncomingEmails();
}
if(medWebdesk)
if(team.toString().contains("Basis")){
for(WebdeskData w : this.webdeskData)
if(webdeskKald == null)
webdeskKald = w.getAnsweredByBasis();
else
webdeskKald += w.getAnsweredByBasis();
}else{
for(WebdeskData w : this.webdeskData)
if(webdeskKald == null)
webdeskKald = w.getAnsweredByMailservice();
else
webdeskKald += w.getAnsweredByMailservice();
}
if(medSupportOpgaver){
for(SupportTaskData s : this.supportTaskData)
if(supportOpgaver == null)
supportOpgaver = s.getTotalTasks();
else
supportOpgaver += s.getTotalTasks();
for(DialogLeadsGeneratedData d: this.dialogLeadsGenerated)
if(team.getId() == d.getTeamId())
if(kampagnePotentialer == null)
kampagnePotentialer = d.getCampaignLeads();
else
kampagnePotentialer += d.getCampaignLeads();
}
for(CallbackData c : this.callbackData)
if(c.getTeamId() == team.getId())
if(callbacks == null)
callbacks = c.getCallbackCount();
else
callbacks += c.getCallbackCount();
return new KPI(indg�endeKald,
totalAktiviteter,
emails,
webdeskKald,
supportOpgaver,
kampagnePotentialer,
callbacks,
korrigeretLogin);
}
public KPI getProduktivitet(EMonth month, ArrayList<Integer> teamIds, boolean medWebdesk, boolean medSupportOpgaver){
Integer indg�endeKald = null;
Double korrigeretLogin = null;
Integer totalAktiviteter = null;
Integer emails = null;
Integer webdeskKald = null;
Integer supportOpgaver = null;
Integer kampagnePotentialer = null;
Integer callbacks = null;
for(CTIData c : this.ctiData)
if(c.getMonth() == month && teamIds.contains(c.getTeamId())){
if(indg�endeKald == null)
indg�endeKald = c.getIndgaendeKald();
else
indg�endeKald += c.getIndgaendeKald();
if(korrigeretLogin == null)
korrigeretLogin = c.getKorrigeretLogin();
else
korrigeretLogin += c.getKorrigeretLogin();
}
for(DialogActivityData d : this.dialogActivityData)
if(d.getMonth() == month && teamIds.contains(d.getTeamId())){
if(totalAktiviteter == null)
totalAktiviteter = d.getTotalActivities();
else
totalAktiviteter += d.getTotalActivities();
if(medSupportOpgaver == false)
if(emails == null)
emails = d.getIncomingEmails();
else
emails += d.getIncomingEmails();
}
if(medWebdesk){
int i = 0;
if(teamIds.contains(99)){
i++;
for(WebdeskData w : this.webdeskData){
if(webdeskKald == null){
webdeskKald = w.getAnsweredByBasis();
}else{
webdeskKald += w.getAnsweredByBasis();
}
}
}else{
for(WebdeskData w : this.webdeskData)
if(w.getMonth() == month)
if(webdeskKald == null)
webdeskKald = w.getAnsweredByMailservice();
else
webdeskKald += w.getAnsweredByMailservice();
}
}
if(medSupportOpgaver){
for(SupportTaskData s : this.supportTaskData)
if(s.getMonth() == month)
if(supportOpgaver == null)
supportOpgaver = s.getTotalTasks();
else
supportOpgaver += s.getTotalTasks();
for(DialogLeadsGeneratedData d: this.dialogLeadsGenerated)
if(d.getMonth() == month)
if(kampagnePotentialer == null)
kampagnePotentialer = d.getCampaignLeads();
else
kampagnePotentialer += d.getCampaignLeads();
}
for(CallbackData c : this.callbackData)
if(c.getMonth() == month && teamIds.contains(c.getTeamId()))
if(callbacks == null)
callbacks = c.getCallbackCount();
else
callbacks += c.getCallbackCount();
return new KPI(indg�endeKald,
totalAktiviteter,
emails,
webdeskKald,
supportOpgaver,
kampagnePotentialer,
callbacks,
korrigeretLogin);
}
public KPI getProduktivitet(int quarter, ArrayList<Integer> teamIds, boolean medWebdesk, boolean medSupportOpgaver){
Integer indg�endeKald = null;
Double korrigeretLogin = null;
Integer totalAktiviteter = null;
Integer emails = null;
Integer webdeskKald = null;
Integer supportOpgaver = null;
Integer kampagnePotentialer = null;
Integer callbacks = null;
for(CTIData c : this.ctiData)
if(c.getMonth().getQuarter() == quarter && teamIds.contains(c.getTeamId())){
if(indg�endeKald == null)
indg�endeKald = c.getIndgaendeKald();
else
indg�endeKald += c.getIndgaendeKald();
if(korrigeretLogin == null)
korrigeretLogin = c.getKorrigeretLogin();
else
korrigeretLogin += c.getKorrigeretLogin();
}
for(DialogActivityData d : this.dialogActivityData)
if(d.getMonth().getQuarter() == quarter && teamIds.contains(d.getTeamId())){
if(totalAktiviteter == null)
totalAktiviteter = d.getTotalActivities();
else
totalAktiviteter += d.getTotalActivities();
if(medSupportOpgaver == false)
if(emails == null)
emails = d.getIncomingEmails();
else
emails += d.getIncomingEmails();
}
if(medWebdesk)
if(teamIds.contains(99)){
for(WebdeskData w : this.webdeskData)
if(webdeskKald == null)
webdeskKald = w.getAnsweredByBasis();
else
webdeskKald += w.getAnsweredByBasis();
}else{
for(WebdeskData w : this.webdeskData)
if(w.getMonth().getQuarter() == quarter)
if(webdeskKald == null)
webdeskKald = w.getAnsweredByMailservice();
else
webdeskKald += w.getAnsweredByMailservice();
}
if(medSupportOpgaver){
for(SupportTaskData s : this.supportTaskData)
if(s.getMonth().getQuarter() == quarter)
if(supportOpgaver == null)
supportOpgaver = s.getTotalTasks();
else
supportOpgaver += s.getTotalTasks();
for(DialogLeadsGeneratedData d: this.dialogLeadsGenerated)
if(d.getMonth().getQuarter() == quarter)
if(kampagnePotentialer == null)
kampagnePotentialer = d.getCampaignLeads();
else
kampagnePotentialer += d.getCampaignLeads();
}
for(CallbackData c : this.callbackData)
if(c.getMonth().getQuarter() == quarter && teamIds.contains(c.getTeamId()))
if(callbacks == null)
callbacks = c.getCallbackCount();
else
callbacks += c.getCallbackCount();
return new KPI(indg�endeKald,
totalAktiviteter,
emails,
webdeskKald,
supportOpgaver,
kampagnePotentialer,
callbacks,
korrigeretLogin);
}
public KPI getProduktivitet(ArrayList<Integer> teamIds, boolean medWebdesk, boolean medSupportOpgaver){
Integer indg�endeKald = null;
Double korrigeretLogin = null;
Integer totalAktiviteter = null;
Integer emails = null;
Integer webdeskKald = null;
Integer supportOpgaver = null;
Integer kampagnePotentialer = null;
Integer callbacks = null;
for(CTIData c : this.ctiData)
if(teamIds.contains(c.getTeamId())){
if(indg�endeKald == null)
indg�endeKald = c.getIndgaendeKald();
else
indg�endeKald += c.getIndgaendeKald();
if(korrigeretLogin == null)
korrigeretLogin = c.getKorrigeretLogin();
else
korrigeretLogin += c.getKorrigeretLogin();
}
for(DialogActivityData d : this.dialogActivityData)
if(teamIds.contains(d.getTeamId())){
if(totalAktiviteter == null)
totalAktiviteter = d.getTotalActivities();
else
totalAktiviteter += d.getTotalActivities();
if(medSupportOpgaver == false)
if(emails == null)
emails = d.getIncomingEmails();
else
emails += d.getIncomingEmails();
}
if(medWebdesk)
if(teamIds.contains(99)){
for(WebdeskData w : this.webdeskData)
if(webdeskKald == null){
webdeskKald = w.getAnsweredByBasis();
}else{
webdeskKald += w.getAnsweredByBasis();
}
}else{
for(WebdeskData w : this.webdeskData)
if(webdeskKald == null)
webdeskKald = w.getAnsweredByMailservice();
else
webdeskKald += w.getAnsweredByMailservice();
}
if(medSupportOpgaver){
for(SupportTaskData s : this.supportTaskData)
if(supportOpgaver == null)
supportOpgaver = s.getTotalTasks();
else
supportOpgaver += s.getTotalTasks();
for(DialogLeadsGeneratedData d: this.dialogLeadsGenerated)
if(kampagnePotentialer == null)
kampagnePotentialer = d.getCampaignLeads();
else
kampagnePotentialer += d.getCampaignLeads();
}
for(CallbackData c : this.callbackData)
if(teamIds.contains(c.getTeamId()))
if(callbacks == null)
callbacks = c.getCallbackCount();
else
callbacks += c.getCallbackCount();
return new KPI(indg�endeKald,
totalAktiviteter,
emails,
webdeskKald,
supportOpgaver,
kampagnePotentialer,
callbacks,
korrigeretLogin);
}
public Number getForsikringsSalg(EMonth month, Team team){
Integer forsikringsSalg = null;
for(DialogLeadsRealizedData d : this.dialogLeadsReadlizedData)
if(d.getMonth() == month && d.getTeamId() == team.getId())
if(forsikringsSalg == null)
forsikringsSalg = d.getInsuranceSold();
else
forsikringsSalg += d.getInsuranceSold();
return new Number(forsikringsSalg);
}
public Number getForsikringsSalg(int quarter, Team team){
Integer forsikringsSalg = null;
for(DialogLeadsRealizedData d : this.dialogLeadsReadlizedData)
if(d.getMonth().getQuarter() == quarter && d.getTeamId() == team.getId())
if(forsikringsSalg == null)
forsikringsSalg = d.getInsuranceSold();
else
forsikringsSalg += d.getInsuranceSold();
return new Number(forsikringsSalg);
}
public Number getForsikringsSalg(Team team){
Integer forsikringsSalg = null;
for(DialogLeadsRealizedData d : this.dialogLeadsReadlizedData)
if(d.getMonth().before(EMonth.getCurrentMonth()) && d.getTeamId() == team.getId())
if(forsikringsSalg == null)
forsikringsSalg = d.getInsuranceSold();
else
forsikringsSalg += d.getInsuranceSold();
return new Number(forsikringsSalg);
}
public Number getForsikringsSalg(EMonth month, ArrayList<Integer> teamIds){
Integer forsikringsSalg = null;
for(DialogLeadsRealizedData d : this.dialogLeadsReadlizedData)
if(d.getMonth() == month && teamIds.contains(d.getTeamId()))
if(forsikringsSalg == null)
forsikringsSalg = d.getInsuranceSold();
else
forsikringsSalg += d.getInsuranceSold();
return new Number(forsikringsSalg);
}
public Number getForsikringsSalg(int quarter, ArrayList<Integer> teamIds){
Integer forsikringsSalg = null;
for(DialogLeadsRealizedData d : this.dialogLeadsReadlizedData)
if(d.getMonth().getQuarter() == quarter && teamIds.contains(d.getTeamId()))
if(forsikringsSalg == null)
forsikringsSalg = d.getInsuranceSold();
else
forsikringsSalg += d.getInsuranceSold();
return new Number(forsikringsSalg);
}
public Number getForsikringsSalg(ArrayList<Integer> teamIds){
Integer forsikringsSalg = null;
for(DialogLeadsRealizedData d : this.dialogLeadsReadlizedData)
if(d.getMonth().before(EMonth.getCurrentMonth()) && teamIds.contains(d.getTeamId()))
if(forsikringsSalg == null)
forsikringsSalg = d.getInsuranceSold();
else
forsikringsSalg += d.getInsuranceSold();
return new Number(forsikringsSalg);
}
public Number getForsikringsSalgCenter(EMonth month){
Integer forsikringsSalg = null;
for(DialogLeadsRealizedData d : this.dialogLeadsReadlizedData)
if(d.getMonth() == month)
if(forsikringsSalg == null)
forsikringsSalg = d.getInsuranceSold();
else
forsikringsSalg += d.getInsuranceSold();
return new Number(forsikringsSalg);
}
public Number getForsikringsSalgCenter(int quarter){
Integer forsikringsSalg = null;
for(DialogLeadsRealizedData d : this.dialogLeadsReadlizedData)
if(d.getMonth().getQuarter() == quarter)
if(forsikringsSalg == null)
forsikringsSalg = d.getInsuranceSold();
else
forsikringsSalg += d.getInsuranceSold();
return new Number(forsikringsSalg);
}
public Number getForsikringsSalgCenter(){
Integer forsikringsSalg = null;
for(DialogLeadsRealizedData d : this.dialogLeadsReadlizedData)
if(d.getMonth().before(EMonth.getCurrentMonth()))
if(forsikringsSalg == null)
forsikringsSalg = d.getInsuranceSold();
else
forsikringsSalg += d.getInsuranceSold();
return new Number(forsikringsSalg);
}
public Kundetilfredshed getKundetilfredshed(EMonth month, Team team, boolean includePhone, boolean includeEmail){
Integer telefonMegetTilfreds = null;
Integer telefonSvar = null;
Integer emailTilfreds = null;
Integer emailSvar = null;
if(includePhone)
for(CustomerSatisfactionData c : this.customerSatisfactionData)
if(c.getMonth() == month && c.getTeamId() == team.getId()){
if(telefonMegetTilfreds == null)
telefonMegetTilfreds = c.getVerySatisfied();
else
telefonMegetTilfreds += c.getVerySatisfied();
if(telefonSvar == null)
telefonSvar = c.getRespondents();
else
telefonSvar += c.getRespondents();
}
if(includeEmail)
for(TCMMiscStats s :this.miscStats)
if(s.getMonth() == month){
if(emailTilfreds == null)
emailTilfreds = s.getMsKundetilfredshedSucces();
else
emailTilfreds += s.getMsKundetilfredshedSucces();
if(emailSvar == null)
emailSvar = s.getMsKundetilfredshedAntal();
else
emailSvar += s.getMsKundetilfredshedAntal();
}
return new Kundetilfredshed(telefonMegetTilfreds, telefonSvar, emailTilfreds, emailSvar);
}
public Kundetilfredshed getKundetilfredshed(int quarter, Team team, boolean includePhone, boolean includeEmail){
Integer telefonMegetTilfreds = null;
Integer telefonSvar = null;
Integer emailTilfreds = null;
Integer emailSvar = null;
if(includePhone)
for(CustomerSatisfactionData c : this.customerSatisfactionData)
if(c.getMonth().getQuarter() == quarter && c.getTeamId() == team.getId()){
if(telefonMegetTilfreds == null)
telefonMegetTilfreds = c.getVerySatisfied();
else
telefonMegetTilfreds += c.getVerySatisfied();
if(telefonSvar == null)
telefonSvar = c.getRespondents();
else
telefonSvar += c.getRespondents();
}
if(includeEmail)
for(TCMMiscStats s :this.miscStats)
if(s.getMonth().getQuarter() == quarter){
if(emailTilfreds == null)
emailTilfreds = s.getMsKundetilfredshedSucces();
else
emailTilfreds += s.getMsKundetilfredshedSucces();
if(emailSvar == null)
emailSvar = s.getMsKundetilfredshedAntal();
else
emailSvar += s.getMsKundetilfredshedAntal();
}
return new Kundetilfredshed(telefonMegetTilfreds, telefonSvar, emailTilfreds, emailSvar);
}
public Kundetilfredshed getKundetilfredshed(Team team, boolean includePhone, boolean includeEmail){
Integer telefonMegetTilfreds = null;
Integer telefonSvar = null;
Integer emailTilfreds = null;
Integer emailSvar = null;
if(includePhone)
for(CustomerSatisfactionData c : this.customerSatisfactionData)
if(c.getTeamId() == team.getId()){
if(telefonMegetTilfreds == null)
telefonMegetTilfreds = c.getVerySatisfied();
else
telefonMegetTilfreds += c.getVerySatisfied();
if(telefonSvar == null)
telefonSvar = c.getRespondents();
else
telefonSvar += c.getRespondents();
}
if(includeEmail)
for(TCMMiscStats s :this.miscStats){
if(emailTilfreds == null)
emailTilfreds = s.getMsKundetilfredshedSucces();
else
emailTilfreds += s.getMsKundetilfredshedSucces();
if(emailSvar == null)
emailSvar = s.getMsKundetilfredshedAntal();
else
emailSvar += s.getMsKundetilfredshedAntal();
}
return new Kundetilfredshed(telefonMegetTilfreds, telefonSvar, emailTilfreds, emailSvar);
}
public Kundetilfredshed getKundetilfredshed(EMonth month, ArrayList<Integer> teamIds, boolean includePhone, boolean includeEmail){
Integer telefonMegetTilfreds = null;
Integer telefonSvar = null;
Integer emailTilfreds = null;
Integer emailSvar = null;
if(includePhone)
for(CustomerSatisfactionData c : this.customerSatisfactionData)
if(c.getMonth() == month && teamIds.contains(c.getTeamId())){
if(telefonMegetTilfreds == null)
telefonMegetTilfreds = c.getVerySatisfied();
else
telefonMegetTilfreds += c.getVerySatisfied();
if(telefonSvar == null)
telefonSvar = c.getRespondents();
else
telefonSvar += c.getRespondents();
}
if(includeEmail)
for(TCMMiscStats s :this.miscStats)
if(s.getMonth() == month){
if(emailTilfreds == null)
emailTilfreds = s.getMsKundetilfredshedSucces();
else
emailTilfreds += s.getMsKundetilfredshedSucces();
if(emailSvar == null)
emailSvar = s.getMsKundetilfredshedAntal();
else
emailSvar += s.getMsKundetilfredshedAntal();
}
return new Kundetilfredshed(telefonMegetTilfreds, telefonSvar, emailTilfreds, emailSvar);
}
public Kundetilfredshed getKundetilfredshed(int quarter, ArrayList<Integer> teamIds, boolean includePhone, boolean includeEmail){
Integer telefonMegetTilfreds = null;
Integer telefonSvar = null;
Integer emailTilfreds = null;
Integer emailSvar = null;
if(includePhone)
for(CustomerSatisfactionData c : this.customerSatisfactionData)
if(c.getMonth().getQuarter() == quarter && teamIds.contains(c.getTeamId())){
if(telefonMegetTilfreds == null)
telefonMegetTilfreds = c.getVerySatisfied();
else
telefonMegetTilfreds += c.getVerySatisfied();
if(telefonSvar == null)
telefonSvar = c.getRespondents();
else
telefonSvar += c.getRespondents();
}
if(includeEmail)
for(TCMMiscStats s :this.miscStats)
if(s.getMonth().getQuarter() == quarter){
if(emailTilfreds == null)
emailTilfreds = s.getMsKundetilfredshedSucces();
else
emailTilfreds += s.getMsKundetilfredshedSucces();
if(emailSvar == null)
emailSvar = s.getMsKundetilfredshedAntal();
else
emailSvar += s.getMsKundetilfredshedAntal();
}
return new Kundetilfredshed(telefonMegetTilfreds, telefonSvar, emailTilfreds, emailSvar);
}
public Kundetilfredshed getKundetilfredshed(ArrayList<Integer> teamIds, boolean includePhone, boolean includeEmail){
Integer telefonMegetTilfreds = null;
Integer telefonSvar = null;
Integer emailTilfreds = null;
Integer emailSvar = null;
if(includePhone)
for(CustomerSatisfactionData c : this.customerSatisfactionData)
if(teamIds.contains(c.getTeamId())){
if(telefonMegetTilfreds == null)
telefonMegetTilfreds = c.getVerySatisfied();
else
telefonMegetTilfreds += c.getVerySatisfied();
if(telefonSvar == null)
telefonSvar = c.getRespondents();
else
telefonSvar += c.getRespondents();
}
if(includeEmail)
for(TCMMiscStats s :this.miscStats){
if(emailTilfreds == null)
emailTilfreds = s.getMsKundetilfredshedSucces();
else
emailTilfreds += s.getMsKundetilfredshedSucces();
if(emailSvar == null)
emailSvar = s.getMsKundetilfredshedAntal();
else
emailSvar += s.getMsKundetilfredshedAntal();
}
return new Kundetilfredshed(telefonMegetTilfreds, telefonSvar, emailTilfreds, emailSvar);
}
public Kundetilfredshed getKundetilfredshedCenter(EMonth month, boolean includePhone, boolean includeEmail){
Integer telefonMegetTilfreds = null;
Integer telefonSvar = null;
Integer emailTilfreds = null;
Integer emailSvar = null;
if(includePhone)
for(CustomerSatisfactionData c : this.customerSatisfactionData)
if(c.getMonth() == month){
if(telefonMegetTilfreds == null)
telefonMegetTilfreds = c.getVerySatisfied();
else
telefonMegetTilfreds += c.getVerySatisfied();
if(telefonSvar == null)
telefonSvar = c.getRespondents();
else
telefonSvar += c.getRespondents();
}
if(includeEmail)
for(TCMMiscStats s :this.miscStats)
if(s.getMonth() == month){
if(emailTilfreds == null)
emailTilfreds = s.getMsKundetilfredshedSucces();
else
emailTilfreds += s.getMsKundetilfredshedSucces();
if(emailSvar == null)
emailSvar = s.getMsKundetilfredshedAntal();
else
emailSvar += s.getMsKundetilfredshedAntal();
}
return new Kundetilfredshed(telefonMegetTilfreds, telefonSvar, emailTilfreds, emailSvar);
}
public Kundetilfredshed getKundetilfredshedCenter(int quarter, boolean includePhone, boolean includeEmail){
Integer telefonMegetTilfreds = null;
Integer telefonSvar = null;
Integer emailTilfreds = null;
Integer emailSvar = null;
if(includePhone)
for(CustomerSatisfactionData c : this.customerSatisfactionData)
if(c.getMonth().getQuarter() == quarter){
if(telefonMegetTilfreds == null)
telefonMegetTilfreds = c.getVerySatisfied();
else
telefonMegetTilfreds += c.getVerySatisfied();
if(telefonSvar == null)
telefonSvar = c.getRespondents();
else
telefonSvar += c.getRespondents();
}
if(includeEmail)
for(TCMMiscStats s :this.miscStats)
if(s.getMonth().getQuarter() == quarter){
if(emailTilfreds == null)
emailTilfreds = s.getMsKundetilfredshedSucces();
else
emailTilfreds += s.getMsKundetilfredshedSucces();
if(emailSvar == null)
emailSvar = s.getMsKundetilfredshedAntal();
else
emailSvar += s.getMsKundetilfredshedAntal();
}
return new Kundetilfredshed(telefonMegetTilfreds, telefonSvar, emailTilfreds, emailSvar);
}
public Kundetilfredshed getKundetilfredshedCenter(boolean includePhone, boolean includeEmail){
Integer telefonMegetTilfreds = null;
Integer telefonSvar = null;
Integer emailTilfreds = null;
Integer emailSvar = null;
if(includePhone)
for(CustomerSatisfactionData c : this.customerSatisfactionData){
if(telefonMegetTilfreds == null)
telefonMegetTilfreds = c.getVerySatisfied();
else
telefonMegetTilfreds += c.getVerySatisfied();
if(telefonSvar == null)
telefonSvar = c.getRespondents();
else
telefonSvar += c.getRespondents();
}
if(includeEmail)
for(TCMMiscStats s :this.miscStats){
if(emailTilfreds == null)
emailTilfreds = s.getMsKundetilfredshedSucces();
else
emailTilfreds += s.getMsKundetilfredshedSucces();
if(emailSvar == null)
emailSvar = s.getMsKundetilfredshedAntal();
else
emailSvar += s.getMsKundetilfredshedAntal();
}
return new Kundetilfredshed(telefonMegetTilfreds, telefonSvar, emailTilfreds, emailSvar);
}
public HaandteringsGrad getKundeAktiviteterIndenforTidsfristCenter(EMonth month){
Integer aktiviteterIndenforTidsfrist = null;
Integer aktiviteterTotal = null;
Integer emailsIndenforTidsfrist = null;
Integer emailsTotal = null;
OpgaverIndenforTidsfrist supportOpgaver = this.getAktiviteterIndenforTidsfrist(month, new Team(26, "","","",null), true);
for(DialogActivityData d : this.dialogActivityData)
if(d.getMonth() == month && d.getTeamId() != 26){
if(aktiviteterIndenforTidsfrist == null)
aktiviteterIndenforTidsfrist = d.getCompletedWithinDeadline();
else
aktiviteterIndenforTidsfrist += d.getCompletedWithinDeadline();
if(aktiviteterTotal == null)
aktiviteterTotal = d.getCompletedWithinDeadline() + d.getExceededDeadline();
else
aktiviteterTotal += d.getCompletedWithinDeadline() + d.getExceededDeadline();
}
for(EmailData e : this.emailData)
if(e.getMonth() == month){
if(emailsIndenforTidsfrist == null)
emailsIndenforTidsfrist = e.getTotalEmailsCompletedWithinDeadline();
else
emailsIndenforTidsfrist += e.getTotalEmailsCompletedWithinDeadline();
if(emailsTotal == null)
emailsTotal = e.getTotalEmailsReceived();
else
emailsTotal += e.getTotalEmailsReceived();
}
return new KundeaktiviteterIndenforTidsfrist(aktiviteterIndenforTidsfrist,
aktiviteterTotal,
emailsIndenforTidsfrist,
emailsTotal,
supportOpgaver.getOpfyldt(),
supportOpgaver.getTotal());
}
public HaandteringsGrad getKundeAktiviteterIndenforTidsfristCenter(int quarter){
Integer aktiviteterIndenforTidsfrist = null;
Integer aktiviteterTotal = null;
Integer emailsIndenforTidsfrist = null;
Integer emailsTotal = null;
OpgaverIndenforTidsfrist supportOpgaver = this.getAktiviteterIndenforTidsfrist(quarter, new Team(26, "","","",null), true);
for(DialogActivityData d : this.dialogActivityData)
if(d.getMonth().getQuarter() == quarter && d.getTeamId() != 26){
if(aktiviteterIndenforTidsfrist == null)
aktiviteterIndenforTidsfrist = d.getCompletedWithinDeadline();
else
aktiviteterIndenforTidsfrist += d.getCompletedWithinDeadline();
if(aktiviteterTotal == null)
aktiviteterTotal = d.getCompletedWithinDeadline() + d.getExceededDeadline();
else
aktiviteterTotal += d.getCompletedWithinDeadline() + d.getExceededDeadline();
}
for(EmailData e : this.emailData)
if(e.getMonth().getQuarter() == quarter){
if(emailsIndenforTidsfrist == null)
emailsIndenforTidsfrist = e.getTotalEmailsCompletedWithinDeadline();
else
emailsIndenforTidsfrist += e.getTotalEmailsCompletedWithinDeadline();
if(emailsTotal == null)
emailsTotal = e.getTotalEmailsReceived();
else
emailsTotal += e.getTotalEmailsReceived();
}
return new KundeaktiviteterIndenforTidsfrist(aktiviteterIndenforTidsfrist,
aktiviteterTotal,
emailsIndenforTidsfrist,
emailsTotal,
supportOpgaver.getOpfyldt(),
supportOpgaver.getTotal());
}
public HaandteringsGrad getKundeAktiviteterIndenforTidsfristCenter(){
Integer aktiviteterIndenforTidsfrist = null;
Integer aktiviteterTotal = null;
Integer emailsIndenforTidsfrist = null;
Integer emailsTotal = null;
OpgaverIndenforTidsfrist supportOpgaver = this.getAktiviteterIndenforTidsfrist(new Team(26, "","","",null), true);
for(DialogActivityData d : this.dialogActivityData)
if(d.getMonth().before(EMonth.getCurrentMonth()) && d.getTeamId() != 26){
if(aktiviteterIndenforTidsfrist == null)
aktiviteterIndenforTidsfrist = d.getCompletedWithinDeadline();
else
aktiviteterIndenforTidsfrist += d.getCompletedWithinDeadline();
if(aktiviteterTotal == null)
aktiviteterTotal = d.getCompletedWithinDeadline() + d.getExceededDeadline();
else
aktiviteterTotal += d.getCompletedWithinDeadline() + d.getExceededDeadline();
}
for(EmailData e : this.emailData){
if(emailsIndenforTidsfrist == null)
emailsIndenforTidsfrist = e.getTotalEmailsCompletedWithinDeadline();
else
emailsIndenforTidsfrist += e.getTotalEmailsCompletedWithinDeadline();
if(emailsTotal == null)
emailsTotal = e.getTotalEmailsReceived();
else
emailsTotal += e.getTotalEmailsReceived();
}
return new KundeaktiviteterIndenforTidsfrist(aktiviteterIndenforTidsfrist,
aktiviteterTotal,
emailsIndenforTidsfrist,
emailsTotal,
supportOpgaver.getOpfyldt(),
supportOpgaver.getTotal());
}
public HaandteringsGrad getTlfKoeSvarPct(EMonth month, Queue queue){
Integer indenfor25Sek = null;
Integer total = null;
for(PhoneQueueData p : this.phoneQueueData)
if(p.getMonth() == month){
if(queue == Queue.KunderOgStabe){
if(indenfor25Sek == null)
indenfor25Sek = p.getKundeOgStabeCallsAnsweredWithin25Sec();
else
indenfor25Sek += p.getKundeOgStabeCallsAnsweredWithin25Sec();
if(total == null)
total = p.getKunderOgStabeCalls();
else
total += p.getKunderOgStabeCalls();
}else if(queue == Queue.Erhverv){
if(indenfor25Sek == null)
indenfor25Sek = p.getErhvervCallsAnsweredWithin25Sec();
else
indenfor25Sek += p.getErhvervCallsAnsweredWithin25Sec();
if(total == null)
total = p.getErhvervCalls();
else
total += p.getErhvervCalls();
}else if(queue == Queue.Hotline){
if(indenfor25Sek == null)
indenfor25Sek = p.getHotlineCallsAnsweredWithin25Sec();
else
indenfor25Sek += p.getHotlineCallsAnsweredWithin25Sec();
if(total == null)
total = p.getHotlineCalls();
else
total += p.getHotlineCalls();
}else if(queue == Queue.Andre){
if(indenfor25Sek == null)
indenfor25Sek = p.getOtherCallsAnsweredWithin25Sec();
else
indenfor25Sek += p.getOtherCallsAnsweredWithin25Sec();
if(total == null)
total = p.getOtherCalls();
else
total += p.getOtherCalls();
}
}
return new TelefonSvarprocent(indenfor25Sek, total);
}
public HaandteringsGrad getTlfKoeSvarPct(int quarter, Queue queue){
Integer indenfor25Sek = null;
Integer total = null;
for(PhoneQueueData p : this.phoneQueueData)
if(p.getMonth().getQuarter() == quarter){
if(queue == Queue.KunderOgStabe){
if(indenfor25Sek == null)
indenfor25Sek = p.getKundeOgStabeCallsAnsweredWithin25Sec();
else
indenfor25Sek += p.getKundeOgStabeCallsAnsweredWithin25Sec();
if(total == null)
total = p.getKunderOgStabeCalls();
else
total += p.getKunderOgStabeCalls();
}else if(queue == Queue.Erhverv){
if(indenfor25Sek == null)
indenfor25Sek = p.getErhvervCallsAnsweredWithin25Sec();
else
indenfor25Sek += p.getErhvervCallsAnsweredWithin25Sec();
if(total == null)
total = p.getErhvervCalls();
else
total += p.getErhvervCalls();
}else if(queue == Queue.Hotline){
if(indenfor25Sek == null)
indenfor25Sek = p.getHotlineCallsAnsweredWithin25Sec();
else
indenfor25Sek += p.getHotlineCallsAnsweredWithin25Sec();
if(total == null)
total = p.getHotlineCalls();
else
total += p.getHotlineCalls();
}else if(queue == Queue.Andre){
if(indenfor25Sek == null)
indenfor25Sek = p.getOtherCallsAnsweredWithin25Sec();
else
indenfor25Sek += p.getOtherCallsAnsweredWithin25Sec();
if(total == null)
total = p.getOtherCalls();
else
total += p.getOtherCalls();
}
}
return new TelefonSvarprocent(indenfor25Sek, total);
}
public HaandteringsGrad getTlfKoeSvarPct(Queue queue){
Integer indenfor25Sek = null;
Integer total = null;
for(PhoneQueueData p : this.phoneQueueData){
if(queue == Queue.KunderOgStabe){
if(indenfor25Sek == null)
indenfor25Sek = p.getKundeOgStabeCallsAnsweredWithin25Sec();
else
indenfor25Sek += p.getKundeOgStabeCallsAnsweredWithin25Sec();
if(total == null)
total = p.getKunderOgStabeCalls();
else
total += p.getKunderOgStabeCalls();
}else if(queue == Queue.Erhverv){
if(indenfor25Sek == null)
indenfor25Sek = p.getErhvervCallsAnsweredWithin25Sec();
else
indenfor25Sek += p.getErhvervCallsAnsweredWithin25Sec();
if(total == null)
total = p.getErhvervCalls();
else
total += p.getErhvervCalls();
}else if(queue == Queue.Hotline){
if(indenfor25Sek == null)
indenfor25Sek = p.getHotlineCallsAnsweredWithin25Sec();
else
indenfor25Sek += p.getHotlineCallsAnsweredWithin25Sec();
if(total == null)
total = p.getHotlineCalls();
else
total += p.getHotlineCalls();
}else if(queue == Queue.Andre){
if(indenfor25Sek == null)
indenfor25Sek = p.getOtherCallsAnsweredWithin25Sec();
else
indenfor25Sek += p.getOtherCallsAnsweredWithin25Sec();
if(total == null)
total = p.getOtherCalls();
else
total += p.getOtherCalls();
}
}
return new TelefonSvarprocent(indenfor25Sek, total);
}
public HaandteringsGrad getTlfKoeSvarPct(EMonth month, Queue[] queues){
Integer indenfor25Sek = null;
Integer total = null;
for(PhoneQueueData p : this.phoneQueueData)
if(p.getMonth() == month){
if(Arrays.asList(queues).contains(Queue.KunderOgStabe)){
if(indenfor25Sek == null)
indenfor25Sek = p.getKundeOgStabeCallsAnsweredWithin25Sec();
else
indenfor25Sek += p.getKundeOgStabeCallsAnsweredWithin25Sec();
if(total == null)
total = p.getKunderOgStabeCalls();
else
total += p.getKunderOgStabeCalls();
}
if(Arrays.asList(queues).contains(Queue.Erhverv)){
if(indenfor25Sek == null)
indenfor25Sek = p.getErhvervCallsAnsweredWithin25Sec();
else
indenfor25Sek += p.getErhvervCallsAnsweredWithin25Sec();
if(total == null)
total = p.getErhvervCalls();
else
total += p.getErhvervCalls();
}
if(Arrays.asList(queues).contains(Queue.Hotline)){
if(indenfor25Sek == null)
indenfor25Sek = p.getHotlineCallsAnsweredWithin25Sec();
else
indenfor25Sek += p.getHotlineCallsAnsweredWithin25Sec();
if(total == null)
total = p.getHotlineCalls();
else
total += p.getHotlineCalls();
}
if(Arrays.asList(queues).contains(Queue.Andre)){
if(indenfor25Sek == null)
indenfor25Sek = p.getOtherCallsAnsweredWithin25Sec();
else
indenfor25Sek += p.getOtherCallsAnsweredWithin25Sec();
if(total == null)
total = p.getOtherCalls();
else
total += p.getOtherCalls();
}
}
return new TelefonSvarprocent(indenfor25Sek, total);
}
public HaandteringsGrad getTlfKoeSvarPct(int quarter, Queue[] queues){
Integer indenfor25Sek = null;
Integer total = null;
for(PhoneQueueData p : this.phoneQueueData)
if(p.getMonth().getQuarter() == quarter){
if(Arrays.asList(queues).contains(Queue.KunderOgStabe)){
if(indenfor25Sek == null)
indenfor25Sek = p.getKundeOgStabeCallsAnsweredWithin25Sec();
else
indenfor25Sek += p.getKundeOgStabeCallsAnsweredWithin25Sec();
if(total == null)
total = p.getKunderOgStabeCalls();
else
total += p.getKunderOgStabeCalls();
}
if(Arrays.asList(queues).contains(Queue.Erhverv)){
if(indenfor25Sek == null)
indenfor25Sek = p.getErhvervCallsAnsweredWithin25Sec();
else
indenfor25Sek += p.getErhvervCallsAnsweredWithin25Sec();
if(total == null)
total = p.getErhvervCalls();
else
total += p.getErhvervCalls();
}
if(Arrays.asList(queues).contains(Queue.Hotline)){
if(indenfor25Sek == null)
indenfor25Sek = p.getHotlineCallsAnsweredWithin25Sec();
else
indenfor25Sek += p.getHotlineCallsAnsweredWithin25Sec();
if(total == null)
total = p.getHotlineCalls();
else
total += p.getHotlineCalls();
}
if(Arrays.asList(queues).contains(Queue.Andre)){
if(indenfor25Sek == null)
indenfor25Sek = p.getOtherCallsAnsweredWithin25Sec();
else
indenfor25Sek += p.getOtherCallsAnsweredWithin25Sec();
if(total == null)
total = p.getOtherCalls();
else
total += p.getOtherCalls();
}
}
return new TelefonSvarprocent(indenfor25Sek, total);
}
public HaandteringsGrad getTlfKoeSvarPct(Queue[] queues){
Integer indenfor25Sek = null;
Integer total = null;
for(PhoneQueueData p : this.phoneQueueData)
if(p.getMonth().before(EMonth.getCurrentMonth())){
if(Arrays.asList(queues).contains(Queue.KunderOgStabe)){
if(indenfor25Sek == null)
indenfor25Sek = p.getKundeOgStabeCallsAnsweredWithin25Sec();
else
indenfor25Sek += p.getKundeOgStabeCallsAnsweredWithin25Sec();
if(total == null)
total = p.getKunderOgStabeCalls();
else
total += p.getKunderOgStabeCalls();
}
if(Arrays.asList(queues).contains(Queue.Erhverv)){
if(indenfor25Sek == null)
indenfor25Sek = p.getErhvervCallsAnsweredWithin25Sec();
else
indenfor25Sek += p.getErhvervCallsAnsweredWithin25Sec();
if(total == null)
total = p.getErhvervCalls();
else
total += p.getErhvervCalls();
}
if(Arrays.asList(queues).contains(Queue.Hotline)){
if(indenfor25Sek == null)
indenfor25Sek = p.getHotlineCallsAnsweredWithin25Sec();
else
indenfor25Sek += p.getHotlineCallsAnsweredWithin25Sec();
if(total == null)
total = p.getHotlineCalls();
else
total += p.getHotlineCalls();
}
if(Arrays.asList(queues).contains(Queue.Andre)){
if(indenfor25Sek == null)
indenfor25Sek = p.getOtherCallsAnsweredWithin25Sec();
else
indenfor25Sek += p.getOtherCallsAnsweredWithin25Sec();
if(total == null)
total = p.getOtherCalls();
else
total += p.getOtherCalls();
}
}
return new TelefonSvarprocent(indenfor25Sek, total);
}
public HaandteringsGrad getTlfKoeSvarPctCenter(EMonth month){
Integer indenfor25Sek = null;
Integer total = null;
for(PhoneQueueData p : this.phoneQueueData)
if(p.getMonth() == month){
if(indenfor25Sek == null)
indenfor25Sek = p.getTotalCallsAnsweredWithin25Sec();
else
indenfor25Sek += p.getTotalCallsAnsweredWithin25Sec();
if(total == null)
total = p.getTotalCalls();
else
total += p.getTotalCalls();
}
return new TelefonSvarprocent(indenfor25Sek, total);
}
public HaandteringsGrad getTlfKoeSvarPctCenter(int quarter){
Integer indenfor25Sek = null;
Integer total = null;
for(PhoneQueueData p : this.phoneQueueData)
if(p.getMonth().getQuarter() == quarter){
if(indenfor25Sek == null)
indenfor25Sek = p.getTotalCallsAnsweredWithin25Sec();
else
indenfor25Sek += p.getTotalCallsAnsweredWithin25Sec();
if(total == null)
total = p.getTotalCalls();
else
total += p.getTotalCalls();
}
return new TelefonSvarprocent(indenfor25Sek, total);
}
public HaandteringsGrad getTlfKoeSvarPctCenter(){
Integer indenfor25Sek = null;
Integer total = null;
for(PhoneQueueData p : this.phoneQueueData){
if(indenfor25Sek == null)
indenfor25Sek = p.getTotalCallsAnsweredWithin25Sec();
else
indenfor25Sek += p.getTotalCallsAnsweredWithin25Sec();
if(total == null)
total = p.getTotalCalls();
else
total += p.getTotalCalls();
}
return new TelefonSvarprocent(indenfor25Sek, total);
}
public WebdeskSvarProcent getWebdeskSvarProcent(EMonth month){
Integer besvaret = null;
Integer kald = null;
for(WebdeskData d : this.webdeskData)
if(d.getMonth() == month){
if(besvaret == null)
besvaret = d.getAnsweredWithin30Sec();
else
besvaret += d.getAnsweredWithin30Sec();
if(kald == null)
kald = d.getCalls();
else
kald += d.getCalls();
}
return new WebdeskSvarProcent(besvaret, kald);
}
public WebdeskSvarProcent getWebdeskSvarProcent(int quarter){
Integer besvaret = null;
Integer kald = null;
for(WebdeskData d : this.webdeskData)
if(d.getMonth().getQuarter() == quarter){
if(besvaret == null)
besvaret = d.getAnsweredWithin30Sec();
else
besvaret += d.getAnsweredWithin30Sec();
if(kald == null)
kald = d.getCalls();
else
kald += d.getCalls();
}
return new WebdeskSvarProcent(besvaret, kald);
}
public WebdeskSvarProcent getWebdeskSvarProcent(){
Integer besvaret = null;
Integer kald = null;
for(WebdeskData d : this.webdeskData){
if(besvaret == null)
besvaret = d.getAnsweredWithin30Sec();
else
besvaret += d.getAnsweredWithin30Sec();
if(kald == null)
kald = d.getCalls();
else
kald += d.getCalls();
}
return new WebdeskSvarProcent(besvaret, kald);
}
public EmailSvarprocent getEmailSvarProcent(EMonth month, EmailData.EmailGroups group){
Integer besvaret = null;
Integer modtaget = null;
for(EmailData e : this.emailData){
if(e.getMonth() == month){
if(group == EmailGroups.Mailservice){
if(besvaret == null)
besvaret = e.getMailServiceEmailsCompletedWithinDeadline();
else
besvaret += e.getMailServiceEmailsCompletedWithinDeadline();
if(modtaget == null)
modtaget = e.getMailServiceEmailsReceived();
else
modtaget += e.getMailServiceEmailsReceived();
} else if (group == EmailGroups.Kampagne) {
if(besvaret == null)
besvaret = e.getCampaignEmailsCompletedWithinDeadline();
else
besvaret += e.getCampaignEmailsCompletedWithinDeadline();
if(modtaget == null)
modtaget = e.getTotalCampaignEmailsReceived();
else
modtaget += e.getTotalCampaignEmailsReceived();
}
break;
}
}
return new EmailSvarprocent(besvaret, modtaget);
}
public EmailSvarprocent getEmailSvarProcent(int quarter, EmailData.EmailGroups group){
Integer besvaret = null;
Integer modtaget = null;
for(EmailData e : this.emailData){
if(e.getMonth().getQuarter() == quarter){
if(group == EmailGroups.Mailservice){
if(besvaret == null)
besvaret = e.getMailServiceEmailsCompletedWithinDeadline();
else
besvaret += e.getMailServiceEmailsCompletedWithinDeadline();
if(modtaget == null)
modtaget = e.getMailServiceEmailsReceived();
else
modtaget += e.getMailServiceEmailsReceived();
} else if (group == EmailGroups.Kampagne) {
if(besvaret == null)
besvaret = e.getCampaignEmailsCompletedWithinDeadline();
else
besvaret += e.getCampaignEmailsCompletedWithinDeadline();
if(modtaget == null)
modtaget = e.getTotalCampaignEmailsReceived();
else
modtaget += e.getTotalCampaignEmailsReceived();
}
}
}
return new EmailSvarprocent(besvaret, modtaget);
}
public EmailSvarprocent getEmailSvarProcent(EmailData.EmailGroups group){
Integer besvaret = null;
Integer modtaget = null;
for(EmailData e : this.emailData){
if(group == EmailGroups.Mailservice){
if(besvaret == null)
besvaret = e.getMailServiceEmailsCompletedWithinDeadline();
else
besvaret += e.getMailServiceEmailsCompletedWithinDeadline();
if(modtaget == null)
modtaget = e.getMailServiceEmailsReceived();
else
modtaget += e.getMailServiceEmailsReceived();
} else if (group == EmailGroups.Kampagne) {
if(besvaret == null)
besvaret = e.getCampaignEmailsCompletedWithinDeadline();
else
besvaret += e.getCampaignEmailsCompletedWithinDeadline();
if(modtaget == null)
modtaget = e.getTotalCampaignEmailsReceived();
else
modtaget += e.getTotalCampaignEmailsReceived();
}
}
return new EmailSvarprocent(besvaret, modtaget);
}
public Number getGennemf�rteSalg(EMonth month, Team team){
Integer gennemf�rteSalg = 0;
for(CompletedSales c : this.completedSales)
if(c.getMonth() == month && c.getTeamId() == team.getId()){
if(gennemf�rteSalg == null)
gennemf�rteSalg = c.getCompletedSales();
else
gennemf�rteSalg += c.getCompletedSales();
}
return new Number(gennemf�rteSalg);
}
public Number getGennemf�rteSalg(int quarter, Team team){
Integer gennemf�rteSalg = 0;
for(CompletedSales c : this.completedSales)
if(c.getMonth().getQuarter() == quarter && c.getTeamId() == team.getId())
if(gennemf�rteSalg == null)
gennemf�rteSalg = c.getCompletedSales();
else
gennemf�rteSalg += c.getCompletedSales();
return new Number(gennemf�rteSalg);
}
public Number getGennemf�rteSalg(Team team){
Integer gennemf�rteSalg = 0;
for(CompletedSales c : this.completedSales){
if(c.getTeamId() == team.getId())
if(gennemf�rteSalg == null)
gennemf�rteSalg = c.getCompletedSales();
else
gennemf�rteSalg += c.getCompletedSales();
}
return new Number(gennemf�rteSalg);
}
public Number getGennemf�rteSalg(EMonth month, ArrayList<Integer> teamIds){
Integer gennemf�rteSalg = 0;
for(CompletedSales c : this.completedSales)
if(teamIds.contains(c.getTeamId()) && c.getMonth() == month)
if(gennemf�rteSalg == null)
gennemf�rteSalg = c.getCompletedSales();
else
gennemf�rteSalg += c.getCompletedSales();
return new Number(gennemf�rteSalg);
}
public Number getGennemf�rteSalg(int quarter, ArrayList<Integer> teamIds){
Integer gennemf�rteSalg = 0;
for(CompletedSales c : this.completedSales)
if(teamIds.contains(c.getTeamId()) && c.getMonth().getQuarter() == quarter)
if(gennemf�rteSalg == null)
gennemf�rteSalg = c.getCompletedSales();
else
gennemf�rteSalg += c.getCompletedSales();
return new Number(gennemf�rteSalg);
}
public Number getGennemf�rteSalg(ArrayList<Integer> teamIds){
Integer gennemf�rteSalg = 0;
for(CompletedSales c : this.completedSales){
if(teamIds.contains(c.getTeamId()))
if(gennemf�rteSalg == null)
gennemf�rteSalg = c.getCompletedSales();
else
gennemf�rteSalg += c.getCompletedSales();
}
return new Number(gennemf�rteSalg);
}
public Number getGennemf�rteSalgCenter(EMonth month){
Integer gennemf�rteSalg = 0;
for(CompletedSales c : this.completedSales)
if(c.getMonth() == month)
if(gennemf�rteSalg == null)
gennemf�rteSalg = c.getCompletedSales();
else
gennemf�rteSalg += c.getCompletedSales();
return new Number(gennemf�rteSalg);
}
public Number getGennemf�rteSalgCenter(int quarter){
Integer gennemf�rteSalg = 0;
for(CompletedSales c : this.completedSales)
if(c.getMonth().getQuarter() == quarter)
if(gennemf�rteSalg == null)
gennemf�rteSalg = c.getCompletedSales();
else
gennemf�rteSalg += c.getCompletedSales();
return new Number(gennemf�rteSalg);
}
public Number getGennemf�rteSalgCenter(){
Integer gennemf�rteSalg = 0;
for(CompletedSales c : this.completedSales){
if(gennemf�rteSalg == null)
gennemf�rteSalg = c.getCompletedSales();
else
gennemf�rteSalg += c.getCompletedSales();
}
return new Number(gennemf�rteSalg);
}
public Number getMerSalgTilBasisService(EMonth month, Team team){
return new Number(0);
}
public Number getMerSalgTilBasisService(int quarter, Team team){
return new Number(0);
}
public Number getMerSalgTilBasisService(Team team){
return new Number(0);
}
public AHT getAHT(EMonth month, Team team){
int handlingSeconds = 0;
int calls = 0;
for(CBR c : this.cbrData)
if(c.getMonth() == month && c.getTeamId() == team.getId()){
handlingSeconds += c.getH�ndteringsSekunder();
calls += c.getAntalKald();
break;
}
return new AHT(handlingSeconds, calls);
}
public AHT getAHT(int quarter, Team team){
int handlingSeconds = 0;
int calls = 0;
for(CBR c : this.cbrData)
if(c.getMonth().getQuarter() == quarter && c.getTeamId() == team.getId()){
handlingSeconds += c.getH�ndteringsSekunder();
calls += c.getAntalKald();
}
return new AHT(handlingSeconds, calls);
}
public AHT getAHT(Team team){
int handlingSeconds = 0;
int calls = 0;
for(CBR c : this.cbrData)
if(c.getTeamId() == team.getId()){
handlingSeconds += c.getH�ndteringsSekunder();
calls += c.getAntalKald();
}
return new AHT(handlingSeconds, calls);
}
public AHT getAHT(EMonth month, ArrayList<Integer> teamIds){
int handlingSeconds = 0;
int calls = 0;
for(CBR c : this.cbrData)
if(c.getMonth() == month && teamIds.contains(c.getTeamId())){
handlingSeconds += c.getH�ndteringsSekunder();
calls += c.getAntalKald();
}
return new AHT(handlingSeconds, calls);
}
public AHT getAHT(int quarter, ArrayList<Integer> teamIds){
int handlingSeconds = 0;
int calls = 0;
for(CBR c : this.cbrData)
if(c.getMonth().getQuarter() == quarter && teamIds.contains(c.getTeamId())){
handlingSeconds += c.getH�ndteringsSekunder();
calls += c.getAntalKald();
}
return new AHT(handlingSeconds, calls);
}
public AHT getAHT(ArrayList<Integer> teamIds){
int handlingSeconds = 0;
int calls = 0;
for(CBR c : this.cbrData)
if(teamIds.contains(c.getTeamId())){
handlingSeconds += c.getH�ndteringsSekunder();
calls += c.getAntalKald();
}
return new AHT(handlingSeconds, calls);
}
public MersalgsGrad getMersalg(EMonth month, Team team){
int forsikringsSalg = 0;
int mersalg = 0;
for(DialogLeadsRealizedData d : this.dialogLeadsReadlizedData)
if(d.getMonth() == month && d.getTeamId() == team.getId()){
forsikringsSalg = d.getInsuranceSold();
mersalg = d.getAdditionalInsuranceSales();
break;
}
return new MersalgsGrad(mersalg, forsikringsSalg);
}
public MersalgsGrad getMersalg(int quarter, Team team){
int forsikringsSalg = 0;
int mersalg = 0;
for(DialogLeadsRealizedData d : this.dialogLeadsReadlizedData)
if(d.getMonth().getQuarter() == quarter && d.getTeamId() == team.getId()){
forsikringsSalg += d.getInsuranceSold();
mersalg += d.getAdditionalInsuranceSales();
}
return new MersalgsGrad(mersalg, forsikringsSalg);
}
public MersalgsGrad getMersalg(Team team){
int forsikringsSalg = 0;
int mersalg = 0;
for(DialogLeadsRealizedData d : this.dialogLeadsReadlizedData)
if(d.getTeamId() == team.getId()){
forsikringsSalg += d.getInsuranceSold();
mersalg += d.getAdditionalInsuranceSales();
}
return new MersalgsGrad(mersalg, forsikringsSalg);
}
public OpgaverIndenforTidsfrist getAktiviteterIndenforTidsfrist(EMonth month, Team team, boolean includeSupport){
Integer dialogIndenforTidsfrist = null;
Integer dialogTotal = null;
Integer supportIndenforTidsfrist = null;
Integer supportTotal = null;
Integer kampagneMailsIndenforTidsfrist = null;
Integer kampagneMailsTotal = null;
for(DialogActivityData d : this.dialogActivityData)
if(d.getMonth() == month && d.getTeamId() == team.getId()){
if(dialogIndenforTidsfrist == null)
dialogIndenforTidsfrist = d.getCompletedWithinDeadline();
else
dialogIndenforTidsfrist += d.getCompletedWithinDeadline();
if(dialogTotal == null)
dialogTotal = d.getTotalActivities();
else
dialogTotal += d.getTotalActivities();
}
if(includeSupport){
for(SupportTaskData s : this.supportTaskData)
if(s.getMonth() == month){
if(supportIndenforTidsfrist == null)
supportIndenforTidsfrist = s.getCompletedWithinDeadline();
else
supportIndenforTidsfrist += s.getCompletedWithinDeadline();
if(supportTotal == null)
supportTotal = s.getTotalTasks();
else
supportTotal += s.getTotalTasks();
}
for(EmailData e : this.emailData)
if(e.getMonth() == month){
if(kampagneMailsIndenforTidsfrist == null)
kampagneMailsIndenforTidsfrist = e.getCampaignEmailsCompletedWithinDeadline();
else
supportIndenforTidsfrist += e.getCampaignEmailsCompletedWithinDeadline();
if(kampagneMailsTotal == null)
kampagneMailsTotal = e.getTotalCampaignEmailsReceived();
else
kampagneMailsTotal += e.getTotalCampaignEmailsReceived();
}
}
return new OpgaverIndenforTidsfrist(dialogIndenforTidsfrist,
dialogTotal,
supportIndenforTidsfrist,
supportTotal,
kampagneMailsIndenforTidsfrist,
kampagneMailsTotal);
}
public OpgaverIndenforTidsfrist getAktiviteterIndenforTidsfrist(int quarter, Team team, boolean includeSupport){
Integer dialogIndenforTidsfrist = null;
Integer dialogTotal = null;
Integer supportIndenforTidsfrist = null;
Integer supportTotal = null;
Integer kampagneMailsIndenforTidsfrist = null;
Integer kampagneMailsTotal = null;
for(DialogActivityData d : this.dialogActivityData)
if(d.getMonth().getQuarter() == quarter && d.getTeamId() == team.getId()){
if(dialogIndenforTidsfrist == null)
dialogIndenforTidsfrist = d.getCompletedWithinDeadline();
else
dialogIndenforTidsfrist += d.getCompletedWithinDeadline();
if(dialogTotal == null)
dialogTotal = d.getTotalActivities();
else
dialogTotal += d.getTotalActivities();
}
if(includeSupport){
for(SupportTaskData s : this.supportTaskData)
if(s.getMonth().getQuarter() == quarter){
if(supportIndenforTidsfrist == null)
supportIndenforTidsfrist = s.getCompletedWithinDeadline();
else
supportIndenforTidsfrist += s.getCompletedWithinDeadline();
if(supportTotal == null)
supportTotal = s.getTotalTasks();
else
supportTotal += s.getTotalTasks();
}
for(EmailData e : this.emailData)
if(e.getMonth().getQuarter() == quarter){
if(kampagneMailsIndenforTidsfrist == null)
kampagneMailsIndenforTidsfrist = e.getCampaignEmailsCompletedWithinDeadline();
else
supportIndenforTidsfrist += e.getCampaignEmailsCompletedWithinDeadline();
if(kampagneMailsTotal == null)
kampagneMailsTotal = e.getTotalCampaignEmailsReceived();
else
kampagneMailsTotal += e.getTotalCampaignEmailsReceived();
}
}
return new OpgaverIndenforTidsfrist(dialogIndenforTidsfrist,
dialogTotal,
supportIndenforTidsfrist,
supportTotal,
kampagneMailsIndenforTidsfrist,
kampagneMailsTotal);
}
public OpgaverIndenforTidsfrist getAktiviteterIndenforTidsfrist(Team team, boolean includeSupport){
Integer dialogIndenforTidsfrist = null;
Integer dialogTotal = null;
Integer supportIndenforTidsfrist = null;
Integer supportTotal = null;
Integer kampagneMailsIndenforTidsfrist = null;
Integer kampagneMailsTotal = null;
for(DialogActivityData d : this.dialogActivityData)
if(d.getTeamId() == team.getId()){
if(dialogIndenforTidsfrist == null)
dialogIndenforTidsfrist = d.getCompletedWithinDeadline();
else
dialogIndenforTidsfrist += d.getCompletedWithinDeadline();
if(dialogTotal == null)
dialogTotal = d.getTotalActivities();
else
dialogTotal += d.getTotalActivities();
}
if(includeSupport){
for(SupportTaskData s : this.supportTaskData){
if(supportIndenforTidsfrist == null)
supportIndenforTidsfrist = s.getCompletedWithinDeadline();
else
supportIndenforTidsfrist += s.getCompletedWithinDeadline();
if(supportTotal == null)
supportTotal = s.getTotalTasks();
else
supportTotal += s.getTotalTasks();
}
for(EmailData e : this.emailData){
if(kampagneMailsIndenforTidsfrist == null)
kampagneMailsIndenforTidsfrist = e.getCampaignEmailsCompletedWithinDeadline();
else
supportIndenforTidsfrist += e.getCampaignEmailsCompletedWithinDeadline();
if(kampagneMailsTotal == null)
kampagneMailsTotal = e.getTotalCampaignEmailsReceived();
else
kampagneMailsTotal += e.getTotalCampaignEmailsReceived();
}
}
return new OpgaverIndenforTidsfrist(dialogIndenforTidsfrist,
dialogTotal,
supportIndenforTidsfrist,
supportTotal,
kampagneMailsIndenforTidsfrist,
kampagneMailsTotal);
}
public OpgaverIndenforTidsfrist getAktiviteterIndenforTidsfrist(EMonth month, ArrayList<Integer> teamIds, boolean includeSupport){
Integer dialogIndenforTidsfrist = null;
Integer dialogTotal = null;
Integer supportIndenforTidsfrist = null;
Integer supportTotal = null;
Integer kampagneMailsIndenforTidsfrist = null;
Integer kampagneMailsTotal = null;
for(DialogActivityData d : this.dialogActivityData)
if(d.getMonth() == month && teamIds.contains(d.getTeamId())){
if(dialogIndenforTidsfrist == null)
dialogIndenforTidsfrist = d.getCompletedWithinDeadline();
else
dialogIndenforTidsfrist += d.getCompletedWithinDeadline();
if(dialogTotal == null)
dialogTotal = d.getTotalActivities();
else
dialogTotal += d.getTotalActivities();
}
if(includeSupport){
for(SupportTaskData s : this.supportTaskData)
if(s.getMonth() == month){
if(supportIndenforTidsfrist == null)
supportIndenforTidsfrist = s.getCompletedWithinDeadline();
else
supportIndenforTidsfrist += s.getCompletedWithinDeadline();
if(supportTotal == null)
supportTotal = s.getTotalTasks();
else
supportTotal += s.getTotalTasks();
}
for(EmailData e : this.emailData)
if(e.getMonth() == month){
if(kampagneMailsIndenforTidsfrist == null)
kampagneMailsIndenforTidsfrist = e.getCampaignEmailsCompletedWithinDeadline();
else
kampagneMailsIndenforTidsfrist += e.getCampaignEmailsCompletedWithinDeadline();
if(kampagneMailsTotal == null)
kampagneMailsTotal = e.getTotalCampaignEmailsReceived();
else
kampagneMailsTotal += e.getTotalCampaignEmailsReceived();
}
}
return new OpgaverIndenforTidsfrist(dialogIndenforTidsfrist,
dialogTotal,
supportIndenforTidsfrist,
supportTotal,
kampagneMailsIndenforTidsfrist,
kampagneMailsTotal);
}
public OpgaverIndenforTidsfrist getAktiviteterIndenforTidsfrist(int quarter, ArrayList<Integer> teamIds, boolean includeSupport){
Integer dialogIndenforTidsfrist = null;
Integer dialogTotal = null;
Integer supportIndenforTidsfrist = null;
Integer supportTotal = null;
Integer kampagneMailsIndenforTidsfrist = null;
Integer kampagneMailsTotal = null;
for(DialogActivityData d : this.dialogActivityData)
if(d.getMonth().getQuarter() == quarter && teamIds.contains(d.getTeamId())){
if(dialogIndenforTidsfrist == null)
dialogIndenforTidsfrist = d.getCompletedWithinDeadline();
else
dialogIndenforTidsfrist += d.getCompletedWithinDeadline();
if(dialogTotal == null)
dialogTotal = d.getTotalActivities();
else
dialogTotal += d.getTotalActivities();
}
if(includeSupport){
for(SupportTaskData s : this.supportTaskData)
if(s.getMonth().getQuarter() == quarter){
if(supportIndenforTidsfrist == null)
supportIndenforTidsfrist = s.getCompletedWithinDeadline();
else
supportIndenforTidsfrist += s.getCompletedWithinDeadline();
if(supportTotal == null)
supportTotal = s.getTotalTasks();
else
supportTotal += s.getTotalTasks();
}
for(EmailData e : this.emailData)
if(e.getMonth().getQuarter() == quarter){
if(kampagneMailsIndenforTidsfrist == null)
kampagneMailsIndenforTidsfrist = e.getCampaignEmailsCompletedWithinDeadline();
else
kampagneMailsIndenforTidsfrist += e.getCampaignEmailsCompletedWithinDeadline();
if(kampagneMailsTotal == null)
kampagneMailsTotal = e.getTotalCampaignEmailsReceived();
else
kampagneMailsTotal += e.getTotalCampaignEmailsReceived();
}
}
return new OpgaverIndenforTidsfrist(dialogIndenforTidsfrist,
dialogTotal,
supportIndenforTidsfrist,
supportTotal,
kampagneMailsIndenforTidsfrist,
kampagneMailsTotal);
}
public OpgaverIndenforTidsfrist getAktiviteterIndenforTidsfrist(ArrayList<Integer> teamIds, boolean includeSupport){
Integer dialogIndenforTidsfrist = null;
Integer dialogTotal = null;
Integer supportIndenforTidsfrist = null;
Integer supportTotal = null;
Integer kampagneMailsIndenforTidsfrist = null;
Integer kampagneMailsTotal = null;
for(DialogActivityData d : this.dialogActivityData)
if(teamIds.contains(d.getTeamId())){
if(dialogIndenforTidsfrist == null)
dialogIndenforTidsfrist = d.getCompletedWithinDeadline();
else
dialogIndenforTidsfrist += d.getCompletedWithinDeadline();
if(dialogTotal == null)
dialogTotal = d.getTotalActivities();
else
dialogTotal += d.getTotalActivities();
}
if(includeSupport){
for(SupportTaskData s : this.supportTaskData){
if(supportIndenforTidsfrist == null)
supportIndenforTidsfrist = s.getCompletedWithinDeadline();
else
supportIndenforTidsfrist += s.getCompletedWithinDeadline();
if(supportTotal == null)
supportTotal = s.getTotalTasks();
else
supportTotal += s.getTotalTasks();
}
for(EmailData e : this.emailData){
if(kampagneMailsIndenforTidsfrist == null)
kampagneMailsIndenforTidsfrist = e.getCampaignEmailsCompletedWithinDeadline();
else
kampagneMailsIndenforTidsfrist += e.getCampaignEmailsCompletedWithinDeadline();
if(kampagneMailsTotal == null)
kampagneMailsTotal = e.getTotalCampaignEmailsReceived();
else
kampagneMailsTotal += e.getTotalCampaignEmailsReceived();
}
}
return new OpgaverIndenforTidsfrist(dialogIndenforTidsfrist,
dialogTotal,
supportIndenforTidsfrist,
supportTotal,
kampagneMailsIndenforTidsfrist,
kampagneMailsTotal);
}
public OpgaverIndenforTidsfrist getAktiviteterIndenforTidsfristCenter(EMonth month, boolean includeSupport){
Integer dialogIndenforTidsfrist = null;
Integer dialogTotal = null;
Integer supportIndenforTidsfrist = null;
Integer supportTotal = null;
Integer kampagneMailsIndenforTidsfrist = null;
Integer kampagneMailsTotal = null;
for(DialogActivityData d : this.dialogActivityData)
if(d.getMonth() == month){
if(dialogIndenforTidsfrist == null)
dialogIndenforTidsfrist = d.getCompletedWithinDeadline();
else
dialogIndenforTidsfrist += d.getCompletedWithinDeadline();
if(dialogTotal == null)
dialogTotal = d.getTotalActivities();
else
dialogTotal += d.getTotalActivities();
}
if(includeSupport)
for(SupportTaskData s : this.supportTaskData)
if(s.getMonth() == month){
if(supportIndenforTidsfrist == null)
supportIndenforTidsfrist = s.getCompletedWithinDeadline();
else
supportIndenforTidsfrist += s.getCompletedWithinDeadline();
if(supportTotal == null)
supportTotal = s.getTotalTasks();
else
supportTotal += s.getTotalTasks();
}
return new OpgaverIndenforTidsfrist(dialogIndenforTidsfrist,
dialogTotal,
supportIndenforTidsfrist,
supportTotal,
kampagneMailsIndenforTidsfrist,
kampagneMailsTotal);
}
public OpgaverIndenforTidsfrist getAktiviteterIndenforTidsfristCenter(int quarter, boolean includeSupport){
Integer dialogIndenforTidsfrist = null;
Integer dialogTotal = null;
Integer supportIndenforTidsfrist = null;
Integer supportTotal = null;
Integer kampagneMailsIndenforTidsfrist = null;
Integer kampagneMailsTotal = null;
for(DialogActivityData d : this.dialogActivityData)
if(d.getMonth().getQuarter() == quarter){
if(dialogIndenforTidsfrist == null)
dialogIndenforTidsfrist = d.getCompletedWithinDeadline();
else
dialogIndenforTidsfrist += d.getCompletedWithinDeadline();
if(dialogTotal == null)
dialogTotal = d.getTotalActivities();
else
dialogTotal += d.getTotalActivities();
}
if(includeSupport){
for(SupportTaskData s : this.supportTaskData)
if(s.getMonth().getQuarter() == quarter){
if(supportIndenforTidsfrist == null)
supportIndenforTidsfrist = s.getCompletedWithinDeadline();
else
supportIndenforTidsfrist += s.getCompletedWithinDeadline();
if(supportTotal == null)
supportTotal = s.getTotalTasks();
else
supportTotal += s.getTotalTasks();
}
for(EmailData e : this.emailData)
if(e.getMonth().getQuarter() == quarter){
if(kampagneMailsIndenforTidsfrist == null)
kampagneMailsIndenforTidsfrist = e.getCampaignEmailsCompletedWithinDeadline();
else
supportIndenforTidsfrist += e.getCampaignEmailsCompletedWithinDeadline();
if(kampagneMailsTotal == null)
kampagneMailsTotal = e.getTotalCampaignEmailsReceived();
else
kampagneMailsTotal += e.getTotalCampaignEmailsReceived();
}
}
return new OpgaverIndenforTidsfrist(dialogIndenforTidsfrist,
dialogTotal,
supportIndenforTidsfrist,
supportTotal,
kampagneMailsIndenforTidsfrist,
kampagneMailsTotal);
}
public OpgaverIndenforTidsfrist getAktiviteterIndenforTidsfristCenter(boolean includeSupport){
Integer dialogIndenforTidsfrist = null;
Integer dialogTotal = null;
Integer supportIndenforTidsfrist = null;
Integer supportTotal = null;
Integer kampagneMailsIndenforTidsfrist = null;
Integer kampagneMailsTotal = null;
for(DialogActivityData d : this.dialogActivityData){
if(dialogIndenforTidsfrist == null)
dialogIndenforTidsfrist = d.getCompletedWithinDeadline();
else
dialogIndenforTidsfrist += d.getCompletedWithinDeadline();
if(dialogTotal == null)
dialogTotal = d.getTotalActivities();
else
dialogTotal += d.getTotalActivities();
}
if(includeSupport){
for(SupportTaskData s : this.supportTaskData){
if(supportIndenforTidsfrist == null)
supportIndenforTidsfrist = s.getCompletedWithinDeadline();
else
supportIndenforTidsfrist += s.getCompletedWithinDeadline();
if(supportTotal == null)
supportTotal = s.getTotalTasks();
else
supportTotal += s.getTotalTasks();
}
for(EmailData e : this.emailData){
if(kampagneMailsIndenforTidsfrist == null)
kampagneMailsIndenforTidsfrist = e.getCampaignEmailsCompletedWithinDeadline();
else
supportIndenforTidsfrist += e.getCampaignEmailsCompletedWithinDeadline();
if(kampagneMailsTotal == null)
kampagneMailsTotal = e.getTotalCampaignEmailsReceived();
else
kampagneMailsTotal += e.getTotalCampaignEmailsReceived();
}
}
return new OpgaverIndenforTidsfrist(dialogIndenforTidsfrist,
dialogTotal,
supportIndenforTidsfrist,
supportTotal,
kampagneMailsIndenforTidsfrist,
kampagneMailsTotal);
}
public HaandteringsGrad getKontaktF�rOpsigelser(EMonth month, int teamId){
Integer antal = null;
Integer succes = null;
for(DialogActivityData a : this.dialogActivityData)
if(a.getMonth() == month && a.getTeamId() == teamId){
if(antal == null)
antal = a.getContactBeforeCancelation();
else
antal += a.getContactBeforeCancelation();
if(succes == null)
succes = a.getContactBeforeCancelationWithinDeadline();
else
succes += a.getContactBeforeCancelationWithinDeadline();
}
return new MiscHaandteringsgrad(succes, antal);
}
public HaandteringsGrad getKontaktF�rOpsigelser(int quarter, int teamId){
Integer antal = null;
Integer succes = null;
for(DialogActivityData a : this.dialogActivityData)
if(a.getMonth().getQuarter() == quarter && a.getTeamId() == teamId){
if(antal == null)
antal = a.getContactBeforeCancelation();
else
antal += a.getContactBeforeCancelation();
if(succes == null)
succes = a.getContactBeforeCancelationWithinDeadline();
else
succes += a.getContactBeforeCancelationWithinDeadline();
}
return new MiscHaandteringsgrad(succes, antal);
}
public HaandteringsGrad getKontaktF�rOpsigelser(int teamId){
Integer antal = null;
Integer succes = null;
for(DialogActivityData a : this.dialogActivityData)
if(a.getTeamId() == teamId){
if(antal == null)
antal = a.getContactBeforeCancelation();
else
antal += a.getContactBeforeCancelation();
if(succes == null)
succes = a.getContactBeforeCancelationWithinDeadline();
else
succes += a.getContactBeforeCancelationWithinDeadline();
}
return new MiscHaandteringsgrad(succes, antal);
}
public HaandteringsGrad getEkspeditionsServiceKvalitet(EMonth month){
Integer antal = null;
Integer succes = null;
for(TCMMiscStats t : this.miscStats)
if(t.getMonth() == month){
if(antal == null)
antal = t.getEkKvalitetAntal();
else
antal += t.getEkKvalitetAntal();
if(succes == null)
succes = t.getEkKvalitetSucces();
else
succes += t.getEkKvalitetSucces();
}
return new MiscHaandteringsgrad(succes, antal);
}
public HaandteringsGrad getEkspeditionsServiceKvalitet(int quarter){
Integer antal = null;
Integer succes = null;
for(TCMMiscStats t : this.miscStats)
if(t.getMonth().getQuarter() == quarter){
if(antal == null)
antal = t.getEkKvalitetAntal();
else
antal += t.getEkKvalitetAntal();
if(succes == null)
succes = t.getEkKvalitetSucces();
else
succes += t.getEkKvalitetSucces();
}
return new MiscHaandteringsgrad(succes, antal);
}
public HaandteringsGrad getEkspeditionsServiceKvalitet(){
Integer antal = null;
Integer succes = null;
for(TCMMiscStats t : this.miscStats){
if(antal == null)
antal = t.getEkKvalitetAntal();
else
antal += t.getEkKvalitetAntal();
if(succes == null)
succes = t.getEkKvalitetSucces();
else
succes += t.getEkKvalitetSucces();
}
return new MiscHaandteringsgrad(succes, antal);
}
public HaandteringsGrad getServiceCenterProduktivitet(EMonth month){
Integer antal = null;
Integer succes = null;
for(TCMMiscStats t : this.miscStats)
if(t.getMonth() == month){
if(antal == null)
antal = t.getScProduktivitetsM�lAntal();
else
antal += t.getScProduktivitetsM�lAntal();
if(succes == null)
succes = t.getScProduktivitetsM�lSucces();
else
succes += t.getScProduktivitetsM�lSucces();
}
return new MiscHaandteringsgrad(succes, antal);
}
public HaandteringsGrad getServiceCenterProduktivitet(int quarter){
Integer antal = null;
Integer succes = null;
for(TCMMiscStats t : this.miscStats)
if(t.getMonth().getQuarter() == quarter){
if(antal == null)
antal = t.getScProduktivitetsM�lAntal();
else
antal += t.getScProduktivitetsM�lAntal();
if(succes == null)
succes = t.getScProduktivitetsM�lSucces();
else
succes += t.getScProduktivitetsM�lSucces();
}
return new MiscHaandteringsgrad(succes, antal);
}
public HaandteringsGrad getServiceCenterProduktivitet(){
Integer antal = null;
Integer succes = null;
for(TCMMiscStats t : this.miscStats){
if(antal == null)
antal = t.getScProduktivitetsM�lAntal();
else
antal += t.getScProduktivitetsM�lAntal();
if(succes == null)
succes = t.getScProduktivitetsM�lSucces();
else
succes += t.getScProduktivitetsM�lSucces();
}
return new MiscHaandteringsgrad(succes, antal);
}
public HaandteringsGrad getServiceCenterKvalitet(EMonth month){
Integer antal = null;
Integer succes = null;
for(TCMMiscStats t : this.miscStats)
if(t.getMonth() == month){
if(antal == null)
antal = t.getScKvalitetAntal();
else
antal += t.getScKvalitetAntal();
if(succes == null)
succes = t.getScKvalitetSucces();
else
succes += t.getScKvalitetSucces();
}
return new MiscHaandteringsgrad(succes, antal);
}
public HaandteringsGrad getServiceCenterKvalitet(int quarter){
Integer antal = null;
Integer succes = null;
for(TCMMiscStats t : this.miscStats)
if(t.getMonth().getQuarter() == quarter){
if(antal == null)
antal = t.getScKvalitetAntal();
else
antal += t.getScKvalitetAntal();
if(succes == null)
succes = t.getScKvalitetSucces();
else
succes += t.getScKvalitetSucces();
}
return new MiscHaandteringsgrad(succes, antal);
}
public HaandteringsGrad getServiceCenterKvalitet(){
Integer antal = null;
Integer succes = null;
for(TCMMiscStats t : this.miscStats){
if(antal == null)
antal = t.getScKvalitetAntal();
else
antal += t.getScKvalitetAntal();
if(succes == null)
succes = t.getScKvalitetSucces();
else
succes += t.getScKvalitetSucces();
}
return new MiscHaandteringsgrad(succes, antal);
}
public HaandteringsGrad getDpWFCMPrognose(EMonth m){
Integer prognoseKald = null;
Integer differenceKald = null;
for(TCMMiscStats s : this.miscStats)
if(s.getMonth() == m){
if(prognoseKald == null)
prognoseKald = s.getDpWFCMPrognoseAntalKald();
else
prognoseKald += s.getDpWFCMPrognoseAntalKald();
if(differenceKald == null)
differenceKald = s.getDpWFCMPrognoseDifference();
else
differenceKald += s.getDpWFCMPrognoseDifference();
}
return new MiscHaandteringsgrad(differenceKald, prognoseKald);
}
public HaandteringsGrad getDpWFCMPrognose(int quarter){
Integer prognoseKald = null;
Integer differenceKald = null;
for(TCMMiscStats s : this.miscStats)
if(s.getMonth().getQuarter() == quarter){
if(prognoseKald == null)
prognoseKald = s.getDpWFCMPrognoseAntalKald();
else
prognoseKald += s.getDpWFCMPrognoseAntalKald();
if(differenceKald == null)
differenceKald = s.getDpWFCMPrognoseDifference();
else
differenceKald += s.getDpWFCMPrognoseDifference();
}
return new MiscHaandteringsgrad(differenceKald, prognoseKald);
}
public HaandteringsGrad getDpWFCMPrognose(){
Integer prognoseKald = null;
Integer differenceKald = null;
for(TCMMiscStats s : this.miscStats){
if(prognoseKald == null)
prognoseKald = s.getDpWFCMPrognoseAntalKald();
else
prognoseKald += s.getDpWFCMPrognoseAntalKald();
if(differenceKald == null)
differenceKald = s.getDpWFCMPrognoseDifference();
else
differenceKald += s.getDpWFCMPrognoseDifference();
}
return new MiscHaandteringsgrad(differenceKald, prognoseKald);
}
public HaandteringsGrad getDpVidenbarometer(EMonth month){
Integer antal = null;
Integer succes = null;
for(TCMMiscStats t : this.miscStats)
if(t.getMonth() == month){
if(antal == null)
antal = t.getDpVidenbarometerAntal();
else
antal += t.getDpVidenbarometerAntal();
if(succes == null)
succes = t.getDpVidenbarometerSucces();
else
succes += t.getDpVidenbarometerSucces();
}
return new MiscHaandteringsgrad(succes, antal);
}
public HaandteringsGrad getDpVidenbarometer(int quarter){
Integer antal = null;
Integer succes = null;
for(TCMMiscStats t : this.miscStats)
if(t.getMonth().getQuarter() == quarter){
if(antal == null)
antal = t.getDpVidenbarometerAntal();
else
antal += t.getDpVidenbarometerAntal();
if(succes == null)
succes = t.getDpVidenbarometerSucces();
else
succes += t.getDpVidenbarometerSucces();
}
return new MiscHaandteringsgrad(succes, antal);
}
public HaandteringsGrad getDpVidenbarometer(){
Integer antal = null;
Integer succes = null;
for(TCMMiscStats t : this.miscStats){
if(antal == null)
antal = t.getDpVidenbarometerAntal();
else
antal += t.getDpVidenbarometerAntal();
if(succes == null)
succes = t.getDpVidenbarometerSucces();
else
succes += t.getDpVidenbarometerSucces();
}
return new MiscHaandteringsgrad(succes, antal);
}
public HaandteringsGrad getDpAHTReduktion(EMonth month){
return new MiscHaandteringsgrad(0, 0);
}
public HaandteringsGrad getDpAHTReduktion(int quarter){
return new MiscHaandteringsgrad(0, 0);
}
public HaandteringsGrad getDpAHTReduktion(){
return new MiscHaandteringsgrad(0, 0);
}
public HaandteringsGrad getDpSmart(EMonth month){
int antal = 0;
int succes = 0;
for(TCMMiscStats s : this.miscStats)
if(s.getMonth() == month){
antal = s.getDpSMARTAntal();
succes = s.getDpSMARTSucces();
break;
}
return new MiscHaandteringsgrad(succes, antal);
}
public HaandteringsGrad getDpSmart(int quarter){
int antal = 0;
int succes = 0;
for(TCMMiscStats s : this.miscStats)
if(s.getMonth().getQuarter() == quarter){
antal += s.getDpSMARTAntal();
succes += s.getDpSMARTSucces();
}
return new MiscHaandteringsgrad(succes, antal);
}
public HaandteringsGrad getDpSmart(){
int antal = 0;
int succes = 0;
for(TCMMiscStats s : this.miscStats){
if(s.getMonth().before(EMonth.getCurrentMonth())){
antal += s.getDpSMARTAntal();
succes += s.getDpSMARTSucces();
}
}
return new MiscHaandteringsgrad(succes, antal);
}
public Number getKaGennemf�relseAfKonkurrence(EMonth month){
Integer antal = null;
for(TCMMiscStats s : this.miscStats)
if(s.getMonth() == month)
if(antal == null)
antal = s.getKaGennemf�rteKonkurrencer();
else
antal += s.getKaGennemf�rteKonkurrencer();
return new Number(antal);
}
public Number getKaGennemf�relseAfKonkurrence(int quarter){
Integer antal = null;
for(TCMMiscStats s : this.miscStats)
if(s.getMonth().getQuarter() == quarter)
if(antal == null)
antal = s.getKaGennemf�rteKonkurrencer();
else
antal += s.getKaGennemf�rteKonkurrencer();
return new Number(antal);
}
public Number getKaGennemf�relseAfKonkurrence(){
Integer antal = null;
for(TCMMiscStats s : this.miscStats){
if(antal == null)
antal = s.getKaGennemf�rteKonkurrencer();
else
antal += s.getKaGennemf�rteKonkurrencer();
}
return new Number(antal);
}
public Number getKaOms�tningAfKampagner(EMonth month){
Integer antal = null;
for(TCMMiscStats s : this.miscStats)
if(s.getMonth() == month)
if(antal == null)
antal = s.getKaOms�tningAfNYKKampagnerISc();
else
antal += s.getKaOms�tningAfNYKKampagnerISc();
return new Number(antal);
}
public Number getKaOms�tningAfKampagner(int quarter){
Integer antal = null;
for(TCMMiscStats s : this.miscStats)
if(s.getMonth().getQuarter() == quarter)
if(antal == null)
antal = s.getKaOms�tningAfNYKKampagnerISc();
else
antal += s.getKaOms�tningAfNYKKampagnerISc();
return new Number(antal);
}
public Number getKaOms�tningAfKampagner(){
Integer antal = null;
for(TCMMiscStats s : this.miscStats){
if(antal == null)
antal = s.getKaOms�tningAfNYKKampagnerISc();
else
antal += s.getKaOms�tningAfNYKKampagnerISc();
}
return new Number(antal);
}
public Number getKaKundetilfredshedsm�ling(EMonth month){
Integer antal = null;
for(TCMMiscStats s : this.miscStats)
if(s.getMonth() == month)
if(antal == null)
antal = s.getKaKundetilfredshedsM�ling();
else
antal += s.getKaKundetilfredshedsM�ling();
return new Number(antal);
}
public Number getKaKundetilfredshedsm�ling(int quarter){
Integer antal = null;
for(TCMMiscStats s : this.miscStats)
if(s.getMonth().getQuarter() == quarter)
if(antal == null)
antal = s.getKaKundetilfredshedsM�ling();
else
antal += s.getKaKundetilfredshedsM�ling();
return new Number(antal);
}
public Number getKaKundetilfredshedsm�ling(){
Integer antal = null;
for(TCMMiscStats s : this.miscStats){
if(antal == null)
antal = s.getKaKundetilfredshedsM�ling();
else
antal += s.getKaKundetilfredshedsM�ling();
}
return new Number(antal);
}
public Number getKaOnlineKvalitet(EMonth month){
Integer antal = null;
for(TCMMiscStats s : this.miscStats)
if(s.getMonth() == month)
if(antal == null)
antal = s.getKaOnlineKvalitet();
else
antal += s.getKaOnlineKvalitet();
return new Number(antal);
}
public Number getKaOnlineKvalitet(int quarter){
Integer antal = null;
for(TCMMiscStats s : this.miscStats)
if(s.getMonth().getQuarter() == quarter)
if(antal == null)
antal = s.getKaOnlineKvalitet();
else
antal += s.getKaOnlineKvalitet();
return new Number(antal);
}
public Number getKaOnlineKvalitet(){
Integer antal = null;
for(TCMMiscStats s : this.miscStats){
if(antal == null)
antal = s.getKaOnlineKvalitet();
else
antal += s.getKaOnlineKvalitet();
}
return new Number(antal);
}
public HaandteringsGrad getSPMailbesvarelse(EMonth month){
int antal = 0;
int succes = 0;
for(TCMMiscStats s : this.miscStats)
if(s.getMonth() == month){
antal = s.getPsMailbesvarelseAntal();
succes = s.getPsMailbesvarelseSucces();
break;
}
return new MiscHaandteringsgrad(succes, antal);
}
public HaandteringsGrad getSPMailbesvarelse(int quarter){
int antal = 0;
int succes = 0;
for(TCMMiscStats s : this.miscStats)
if(s.getMonth().getQuarter() == quarter){
antal += s.getPsMailbesvarelseAntal();
succes += s.getPsMailbesvarelseSucces();
}
return new MiscHaandteringsgrad(succes, antal);
}
public HaandteringsGrad getSPMailbesvarelse(){
int antal = 0;
int succes = 0;
for(TCMMiscStats s : this.miscStats){
antal += s.getPsMailbesvarelseAntal();
succes += s.getPsMailbesvarelseSucces();
}
return new MiscHaandteringsgrad(succes, antal);
}
public HaandteringsGrad getSPOprettelseAfMedarbejdere(EMonth month){
int antal = 0;
int succes = 0;
for(TCMMiscStats s : this.miscStats)
if(s.getMonth() == month){
antal = s.getPsOprettelseAfMedarbejdereAntal();
succes = s.getPsOprettelseAfMedarbejdereSucces();
break;
}
return new MiscHaandteringsgrad(succes, antal);
}
public HaandteringsGrad getSPOprettelseAfMedarbejdere(int quarter){
int antal = 0;
int succes = 0;
for(TCMMiscStats s : this.miscStats)
if(s.getMonth().getQuarter() == quarter){
antal += s.getPsOprettelseAfMedarbejdereAntal();
succes += s.getPsOprettelseAfMedarbejdereSucces();
}
return new MiscHaandteringsgrad(succes, antal);
}
public HaandteringsGrad getSPOprettelseAfMedarbejdere(){
int antal = 0;
int succes = 0;
for(TCMMiscStats s : this.miscStats){
antal += s.getPsOprettelseAfMedarbejdereAntal();
succes += s.getPsOprettelseAfMedarbejdereSucces();
}
return new MiscHaandteringsgrad(succes, antal);
}
public Number getSPOptimeringAfProcesser(EMonth month){
Integer antal = null;
for(TCMMiscStats s : this.miscStats)
if(s.getMonth() == month)
if(antal == null)
antal = s.getPsOptimeringAfProcesser();
else
antal += s.getPsOptimeringAfProcesser();
return new Number(antal);
}
public Number getSPOptimeringAfProcesser(int quarter){
Integer antal = null;
for(TCMMiscStats s : this.miscStats)
if(s.getMonth().getQuarter() == quarter)
if(antal == null)
antal = s.getPsOptimeringAfProcesser();
else
antal += s.getPsOptimeringAfProcesser();
return new Number(antal);
}
public Number getSPOptimeringAfProcesser(){
Integer antal = null;
for(TCMMiscStats s : this.miscStats){
if(antal == null)
antal = s.getPsOptimeringAfProcesser();
else
antal += s.getPsOptimeringAfProcesser();
}
return new Number(antal);
}
public HaandteringsGrad getProjektLeverancer(EMonth month){
Integer antal = null;
Integer succes = null;
for(TCMMiscStats s : this.miscStats)
if(s.getMonth() == month)
if(antal == null){
antal = s.getPrProjektLeverancerSucces();
succes = s.getPrProjektLeverancerAntal();
}else{
antal += s.getPrProjektLeverancerSucces();
succes += s.getPrProjektLeverancerAntal();
}
return new MiscHaandteringsgrad(succes, antal);
}
public HaandteringsGrad getProjektLeverancer(int quarter){
Integer antal = null;
Integer succes = null;
for(TCMMiscStats s : this.miscStats)
if(s.getMonth().getQuarter() == quarter)
if(antal == null){
antal = s.getPrProjektLeverancerSucces();
succes = s.getPrProjektLeverancerAntal();
}else{
antal += s.getPrProjektLeverancerSucces();
succes += s.getPrProjektLeverancerAntal();
}
return new MiscHaandteringsgrad(succes, antal);
}
public HaandteringsGrad getProjektLeverancer(){
Integer antal = null;
Integer succes = null;
for(TCMMiscStats s : this.miscStats){
if(antal == null){
antal = s.getPrProjektLeverancerSucces();
succes = s.getPrProjektLeverancerAntal();
}else{
antal += s.getPrProjektLeverancerSucces();
succes += s.getPrProjektLeverancerAntal();
}
}
return new MiscHaandteringsgrad(succes, antal);
}
public HaandteringsGrad getProjektTelefoniforvaltning(EMonth month){
Integer antal = null;
Integer succes = null;
for(TCMMiscStats s : this.miscStats)
if(s.getMonth() == month)
if(antal == null){
antal = s.getPrSp�rgsm�lOmkringTelefonforvaltningSucces();
succes = s.getPrSp�rgsm�lOmkringTelefonforvaltningAntal();
}else{
antal += s.getPrSp�rgsm�lOmkringTelefonforvaltningSucces();
succes += s.getPrSp�rgsm�lOmkringTelefonforvaltningAntal();
}
return new MiscHaandteringsgrad(succes, antal);
}
public HaandteringsGrad getProjektTelefoniforvaltning(int quarter){
Integer antal = null;
Integer succes = null;
for(TCMMiscStats s : this.miscStats)
if(s.getMonth().getQuarter() == quarter)
if(antal == null){
antal = s.getPrSp�rgsm�lOmkringTelefonforvaltningSucces();
succes = s.getPrSp�rgsm�lOmkringTelefonforvaltningAntal();
}else{
antal += s.getPrSp�rgsm�lOmkringTelefonforvaltningSucces();
succes += s.getPrSp�rgsm�lOmkringTelefonforvaltningAntal();
}
return new MiscHaandteringsgrad(succes, antal);
}
public HaandteringsGrad getProjektTelefoniforvaltning(){
Integer antal = null;
Integer succes = null;
for(TCMMiscStats s : this.miscStats)
if(antal == null){
antal = s.getPrSp�rgsm�lOmkringTelefonforvaltningSucces();
succes = s.getPrSp�rgsm�lOmkringTelefonforvaltningAntal();
}else{
antal += s.getPrSp�rgsm�lOmkringTelefonforvaltningSucces();
succes += s.getPrSp�rgsm�lOmkringTelefonforvaltningAntal();
}
return new MiscHaandteringsgrad(succes, antal);
}
public Number getProjektMedarbejderM�der(EMonth month){
Integer antal = null;
for(TCMMiscStats s : this.miscStats)
if(s.getMonth() == month)
if(antal == null)
antal = s.getPrMedarbejderm�der();
else
antal += s.getPrMedarbejderm�der();
return new Number(antal);
}
public Number getProjektMedarbejderM�der(int quarter){
Integer antal = null;
for(TCMMiscStats s : this.miscStats)
if(s.getMonth().getQuarter() == quarter)
if(antal == null)
antal = s.getPrMedarbejderm�der();
else
antal += s.getPrMedarbejderm�der();
return new Number(antal);
}
public Number getProjektMedarbejderM�der(){
Integer antal = null;
for(TCMMiscStats s : this.miscStats)
if(antal == null)
antal = s.getPrMedarbejderm�der();
else
antal += s.getPrMedarbejderm�der();
return new Number(antal);
}
public Boolean getProjektPlanproces(EMonth month){
Boolean planproces = null;
for(TCMMiscStats s : this.miscStats)
if(s.getMonth() == month)
return s.getPrPlanproces();
return planproces;
}
public Boolean getProjektPlanproces(int quarter){
Boolean planproces = null;
for(TCMMiscStats s : this.miscStats)
if(s.getMonth().getQuarter() == quarter && s.getPrPlanproces())
planproces = true;
return planproces;
}
public Boolean getProjektPlanproces(){
Boolean planproces = null;
for(TCMMiscStats s : this.miscStats)
if(s.getPrPlanproces())
planproces = true;
return planproces;
}
public HaandteringsGrad getAdministrationServiceService(EMonth month){
int antal = 0;
int succes = 0;
for(TCMMiscStats s : this.miscStats)
if(s.getMonth() == month){
antal = s.getAsServiceAntal();
succes = s.getAsServiceSucces();
break;
}
return new MiscHaandteringsgrad(succes, antal);
}
public HaandteringsGrad getAdministrationServiceService(int quarter){
int antal = 0;
int succes = 0;
for(TCMMiscStats s : this.miscStats)
if(s.getMonth().getQuarter() == quarter){
antal += s.getAsServiceAntal();
succes += s.getAsServiceSucces();
}
return new MiscHaandteringsgrad(succes, antal);
}
public HaandteringsGrad getAdministrationServiceService(){
int antal = 0;
int succes = 0;
for(TCMMiscStats s : this.miscStats){
antal += s.getAsServiceAntal();
succes += s.getAsServiceSucces();
}
return new MiscHaandteringsgrad(succes, antal);
}
public HaandteringsGrad getBetalingsadministrationDigitalisering(EMonth month){
int antal = 0;
int succes = 0;
for(TCMMiscStats s : this.miscStats)
if(s.getMonth() == month){
antal = s.getBaDigitaliseringAntal();
succes = s.getBaDigitaliseringSucces();
break;
}
return new MiscHaandteringsgrad(succes, antal);
}
public HaandteringsGrad getBetalingsadministrationDigitalisering(int quarter){
int antal = 0;
int succes = 0;
for(TCMMiscStats s : this.miscStats)
if(s.getMonth().getQuarter() == quarter){
antal += s.getBaDigitaliseringAntal();
succes += s.getBaDigitaliseringSucces();
}
return new MiscHaandteringsgrad(succes, antal);
}
public HaandteringsGrad getBetalingsadministrationDigitalisering(){
int antal = 0;
int succes = 0;
for(TCMMiscStats s : this.miscStats){
antal += s.getBaDigitaliseringAntal();
succes += s.getBaDigitaliseringSucces();
}
return new MiscHaandteringsgrad(succes, antal);
}
}