// Delete the counter of occupants for this room
occupantsCounter.remove(roomID);
initialRequest = requests.remove(sessionID);
if (initialRequest != null && initialRequest.hasJoinedRoom()) {
// Notify the request that the support session has finished
initialRequest.supportEnded();
}
// Build the XML for the transcript
Map<Packet, java.util.Date> map = transcripts.get(roomID);
StringBuilder buf = new StringBuilder();
buf.append("<transcript>");