final String roomName = sessionID + "@" + serviceName;
final String roomJID = roomName + "/" + workgroupName;
// Create the room by joining it. The workgroup will be the owner of the room and will
// invite the Agent and the user to join the room
JoinRoom joinRoom = new JoinRoom(getFullJID().toString(), roomJID);
interceptorManager.invokeInterceptors(getJID().toBareJID(), joinRoom, false, false);
send(joinRoom);
interceptorManager.invokeInterceptors(getJID().toBareJID(), joinRoom, false, true);
// Configure the newly created room