Examples of org.jivesoftware.xmpp.workgroup.RequestQueue

org.jivesoftware.xmpp.workgroup.RequestQueue
Maintains a queue of requests waiting to be routed to agents. The workgroup adds and removes requests according to the protocol and the routing engine will process requests in the queue. @author Derek DeMoro

            catch (StringprepException se) {
                errors.put("wgName", "");
            }
        }
        // do a create if there were no errors
        RequestQueue queue = null;
        if (errors.size() == 0) {
            try {
                // Create new workgroup
                Workgroup workgroup = wgManager.createWorkgroup(workgroupName);
                workgroup.setDescription(description);

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  public boolean handleRequest(Workgroup workgroup, UserRequest request) {
        boolean success = false;
        Map<String,List<String>> metaData = request.getMetaData();
        if (metaData != null) {
            // Route to queue with most matching meta-data
            RequestQueue bestQueue = routeNoOverflow(workgroup, metaData);
            if (bestQueue != null) {
                setRoutingQueue(bestQueue.getID());
                success = true;
            }
        }
        return success;
    }

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        }
        return success;
    }


    private RequestQueue routeNoOverflow(Workgroup workgroup, Map<String,List<String>> metaData) {
        RequestQueue bestQueue = null;
        int bestMatch = -1;
        int currentMatch;
        for (RequestQueue requestQueue : workgroup.getRequestQueues()) {
            // Skip queues that doesn't have agents at the moment
            if (!requestQueue.isOpened()) {

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     * available, or randomly.</p>
     *
     * @param offer the offer to place in the overflow queue.
     */
    private void overflow(Offer offer) {
        RequestQueue backup = null;
        if (RequestQueue.OverflowType.OVERFLOW_BACKUP.equals(queue.getOverflowType())) {
            backup = queue.getBackupQueue();
            // Check that the backup queue has agents available otherwise discard it
            if (backup != null && !backup.getAgentSessionList().containsAvailableAgents()) {
                backup = null;
            }
        }
        else if (RequestQueue.OverflowType.OVERFLOW_RANDOM.equals(queue.getOverflowType())) {
            backup = getRandomQueue();
        }
        // If a backup queue was found then cancel this offer, remove the request from the queue
        // and add the request in the backup queue
        if (backup != null) {
            offer.cancel();
            UserRequest request = (UserRequest) offer.getRequest();
            // Remove the request from the queue since it is going to be added to another
            // queue
            queue.removeRequest(request);
            // Log debug trace
            Log.debug("RR - Overflowing request: " + request + " to queue: " +
                    backup.getAddress());
            backup.addRequest(request);
        }
    }

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                offerAccpeted = System.currentTimeMillis();
            }
            else {
                // Invite the agent to the room by sending an offer
                Workgroup workgroup = agentSession.getWorkgroups().iterator().next();
                RequestQueue requestQueue = workgroup.getRequestQueues().iterator().next();
                // Add the requested agent as the initial target agent to get the offer
                getMetaData().put("agent", Arrays.asList(invitee.toString()));
                getMetaData().put("ignore", Arrays.asList(inviter.toBareJID()));
                // Dispatch the request
                requestQueue.getDispatcher().injectRequest(this);
            }
        }
        else if (Type.queue == type) {
            // Send offer to the best again available in the requested queue
            Workgroup targetWorkgroup = WorkgroupManager.getInstance().getWorkgroup(invitee.getNode());
            if (targetWorkgroup == null) {
                // No workgroup was found for the specified invitee. Send a Message with the error
                sendErrorMessage("Specified workgroup was not found.");
                return;
            }
            try {
                RequestQueue requestQueue = targetWorkgroup.getRequestQueue(invitee.getResource());
                getMetaData().put("ignore", Arrays.asList(inviter.toBareJID()));
                // Dispatch the request
                requestQueue.getDispatcher().injectRequest(this);
            }
            catch (NotFoundException e) {
                // No queue was found for the specified invitee. Send a Message with the error
                sendErrorMessage("Specified queue was not found.");
            }
        }
        else if (Type.workgroup == type) {
            // Select the best queue based on the original request
            Workgroup targetWorkgroup = WorkgroupManager.getInstance().getWorkgroup(invitee.getNode());
            if (targetWorkgroup != null) {
                RequestQueue requestQueue = RoutingManager.getInstance().getBestQueue(targetWorkgroup, userRequest);
                getMetaData().put("ignore", Arrays.asList(inviter.toBareJID()));
                // Send offer to the best again available in the requested queue
                requestQueue.getDispatcher().injectRequest(this);
            }
            else {
                // No workgroup was found for the specified invitee. Send a Message with the error
                sendErrorMessage("Specified workgroup was not found.");
            }

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                offerAccepted = System.currentTimeMillis();
            }
            else {
                // Invite the agent to the room by sending an offer
                Workgroup workgroup = agentSession.getWorkgroups().iterator().next();
                RequestQueue requestQueue = workgroup.getRequestQueues().iterator().next();
                // Add the requested agent as the initial target agent to get the offer
                getMetaData().put("agent", Arrays.asList(invitee.toString()));
                getMetaData().put("ignore", Arrays.asList(inviter.toBareJID()));
                // Dispatch the request
                requestQueue.getDispatcher().injectRequest(this);
            }
        }
        else if (Type.queue == type) {
            // Send offer to the best again available in the requested queue
            Workgroup targetWorkgroup = WorkgroupManager.getInstance().getWorkgroup(invitee.getNode());
            if (targetWorkgroup == null) {
                // No workgroup was found for the specified invitee. Send a Message with the error
                sendErrorMessage("Specified workgroup was not found.");
                return;
            }
            try {
                RequestQueue requestQueue = targetWorkgroup.getRequestQueue(invitee.getResource());
                getMetaData().put("ignore", Arrays.asList(inviter.toBareJID()));
                // Dispatch the request
                requestQueue.getDispatcher().injectRequest(this);
            }
            catch (NotFoundException e) {
                // No queue was found for the specified invitee. Send a Message with the error
                sendErrorMessage("Specified queue was not found.");
            }
        }
        else if (Type.workgroup == type) {
            // Select the best queue based on the original request
            Workgroup targetWorkgroup = WorkgroupManager.getInstance().getWorkgroup(invitee.getNode());
            if (targetWorkgroup != null) {
                RequestQueue requestQueue = RoutingManager.getInstance().getBestQueue(targetWorkgroup, userRequest);
                getMetaData().put("ignore", Arrays.asList(inviter.toBareJID()));
                // Send offer to the best again available in the requested queue
                requestQueue.getDispatcher().injectRequest(this);
            }
            else {
                // No workgroup was found for the specified invitee. Send a Message with the error
                sendErrorMessage("Specified workgroup was not found.");
            }

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