final Timestamp slaLastCalculatedVal = (Timestamp) issue.getCustomFieldValue(slaLastCalculated);
final String responseSlaStateVal = (String) issue.getCustomFieldValue(responseSlaState);
final String fixKPIStateVal = (String) issue.getCustomFieldValue(fixKPIState);
final Period timeElapsedVal = (Period) issue.getCustomFieldValue(timeElapsed);
final Timestamp onHoldVal = (Timestamp) issue.getCustomFieldValue(onHold);
Priority priority = issue.getPriorityObject();
final String incidentPriorityVal = priority.getName();
long responseTime = getResponseSLAInMillis(slaConfig, incidentPriorityVal);
long fixTime = getFixKPIInMillis(slaConfig, incidentPriorityVal);