Package com.agiletec.plugins.jpwtt.aps.system.services.ticket.model

Examples of com.agiletec.plugins.jpwtt.aps.system.services.ticket.model.Ticket

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    return ticketIds;
  }
 
  @Override
  public Ticket getTicket(String code) throws ApsSystemException {
    Ticket ticket = null;
    try {
      ticket = this.getTicketDAO().loadTicket(code);
    } catch (Throwable t) {
      ApsSystemUtils.logThrowable(t, this, "getTicket");
      throw new ApsSystemException("Error loading ticket", t);
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  public void testList() throws Throwable {
    String username = "mainEditor";
    try {
      assertEquals(0, this._ticketManager.searchTicketIds(null).size());
      Ticket t1 = this._helper.createTicket(null, new Date(), "subject1", "message1", username, 0, 0, "pageManagerCustomers", null, Ticket.STATES_OPENED, null, false);
      this._ticketManager.addTicket(t1);
      Ticket t2 = this._helper.createTicket(null, new Date(), "subject2", "message2", username, 1, 1, "mainEditor", null, Ticket.STATES_ASSIGNED, new Date(), false);
      this._ticketManager.addTicket(t2);
      Ticket t3 = this._helper.createTicket(null, new Date(), "subject3", "message3", username, 2, 2, "editorCustomers", null, Ticket.STATES_CLOSED, null, false);
      this._ticketManager.addTicket(t3);

      this.setUserOnSession(username);
      this.initAction("/do/jpwtt/Ticket/User", "list");
      String result = this.executeAction();
      assertEquals(Action.SUCCESS, result);

      AbstractTicketFinderAction action = (AbstractTicketFinderAction) this.getAction();

      List<String> ticketIds = action.getTicketIds();
      assertEquals(3, ticketIds.size());
      assertTrue(ticketIds.contains(t1.getCode()));
      assertTrue(ticketIds.contains(t2.getCode()));
      assertTrue(ticketIds.contains(t3.getCode()));
    } catch (Throwable t) {
      throw t;
    } finally {
      this._helper.deleteTickets();
    }
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  public void testSearch() throws Throwable {
    String username = "mainEditor";
    try {
      assertEquals(0, this._ticketManager.searchTicketIds(null).size());
      Ticket t1 = this._helper.createTicket(null, new Date(), null, "message1", username, 0, 0, "pageManagerCustomers", null, Ticket.STATES_OPENED, null, false);
      this._ticketManager.addTicket(t1);
      Ticket t2 = this._helper.createTicket(null, new Date(), null, "message2", username, 1, 1, "mainEditor", null, Ticket.STATES_ASSIGNED, new Date(), false);
      this._ticketManager.addTicket(t2);
      Ticket t3 = this._helper.createTicket(null, new Date(), null, "message3", username, 2, 2, "editorCustomers", null, Ticket.STATES_ASSIGNABLE, null, true);
      this._ticketManager.addTicket(t3);
      Ticket t4 = this._helper.createTicket(null, new Date(), null, "message4", "pageManagerCustomers", 1, 0, "editorCustomers", null, Ticket.STATES_CLOSED, new Date(), false);
      this._ticketManager.addTicket(t4);

      Map<String, String> params = this.prepareParams("message2", "", "", "", "", "", "", "");
      String result = this.executeSearch(username, params); // message2 = 'message2'
      assertEquals(Action.SUCCESS, result);
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public class TestUserTicketAction extends ApsAdminPluginBaseTestCase {

  public void testView() throws Throwable {
    try {
      assertEquals(0, this._ticketManager.searchTicketIds(null).size());
      Ticket t1 = this._helper.createTicket(null, new Date(), null, "message1", "mainEditor", 0, 0, "pageManagerCustomers", null, Ticket.STATES_OPENED, null, false);
      this._ticketManager.addTicket(t1);

      String result = this.executeView("pageManagerCustomers", t1.getCode());
      assertEquals("ticketNotFound", result);

      result = this.executeView("mainEditor", t1.getCode());
      assertEquals(Action.SUCCESS, result);

      UserTicketAction action = (UserTicketAction) this.getAction();
      Ticket ticket = action.getTicket();
      this.compareTickets(t1, ticket);
      assertEquals(0, action.getTicketOperations().size());
    } catch (Throwable t) {
      throw t;
    } finally {
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      String result = this.executeSave(username, params);
      assertEquals(Action.SUCCESS, result);

      List<String> ticketIds = this._ticketManager.searchTicketIds(null);
      assertEquals(1, ticketIds.size());
      Ticket ticket = this._ticketManager.getTicket(ticketIds.get(0));
      assertEquals("nome", ticket.getNome());
      assertEquals("cognome", ticket.getCognome());
      assertEquals("codFisc890123456", ticket.getCodFisc());
      assertEquals("comune", ticket.getComune());
      assertEquals("indirizzo", ticket.getIndirizzo());
      assertEquals("email@email.it", ticket.getEmail());
      assertEquals(1, ticket.getUserInterventionType());
      assertNull(ticket.getMessage());
      assertNull(ticket.getTelefono());
      assertNull(ticket.getNumeroIndirizzo());
      assertNull(ticket.getTipoIndirizzo());
      assertNull(ticket.getLocalita());

      assertEquals(Ticket.STATES_OPENED, ticket.getStatus());
      assertEquals(username, ticket.getAuthor());
      assertNotNull(ticket.getCreationDate());
      assertNull(ticket.getClosingDate());
      assertNull(ticket.getWttOperator());
      assertFalse(ticket.isResolved());
      assertEquals(0, ticket.getPriority());
    } catch (Throwable t) {
      throw t;
    } finally {
      this._helper.deleteTickets();
    }
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  public Ticket createTicket(String code, Date creationDate, String nome, String cognome, String codFisc,
      String comune, String localita, String tipoIndirizzo, String indirizzo, String numeroIndirizzo,
      String telefono, String email, String message, String author, int userInterventionType,
      int opInterventionType, int priority, String operator, String wttRole, int status, Date closingDate, boolean resolved) {
    Ticket ticket = new Ticket();
    ticket.setCode(code);
    ticket.setCreationDate(creationDate);
    ticket.setNome(nome);
    ticket.setCognome(cognome);
    ticket.setCodFisc(codFisc);
    ticket.setComune(comune);
    ticket.setLocalita(localita);
    ticket.setTipoIndirizzo(tipoIndirizzo);
    ticket.setIndirizzo(indirizzo);
    ticket.setNumeroIndirizzo(numeroIndirizzo);
    ticket.setTelefono(telefono);
    ticket.setEmail(email);
    ticket.setMessage(message);
    ticket.setAuthor(author);
    ticket.setUserInterventionType(userInterventionType);
    ticket.setOpInterventionType(opInterventionType);
    ticket.setPriority(priority);
    ticket.setWttOperator(operator);
    ticket.setWttRole(wttRole);
    ticket.setStatus(status);
    ticket.setClosingDate(closingDate);
    ticket.setResolved(resolved);
    return ticket;
  }
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    this.init();
  }

  public void testAddLoadTicket() throws Throwable {
    String code = "code";
    Ticket ticket = this._helper.createTicket(code, new Date(), "nome", "cognome", "codFisc", "comune", "localita", "indT",
        "indirizzo", "numInd", "telefono", "email@email.itte", "message", "mainEditor", 0, 0, 0, null, null, Ticket.STATES_OPENED, null, false);
    try {
      assertEquals(0, this._ticketDAO.searchTicketIds(null).size());
      this._ticketDAO.addTicket(ticket);
      assertEquals(1, this._ticketDAO.searchTicketIds(null).size());
      Ticket addedTicket = this._ticketDAO.loadTicket(code);
      this.compareTickets(ticket, addedTicket);
    } catch (Throwable t) {
      throw t;
    } finally {
      this._helper.deleteTickets();
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    }
  }

  public void testAddLoadTicketOperation() throws Throwable {
    String code = "code";
    Ticket ticket = this._helper.createTicket(code, new Date(), "nome", "cognome", "codFisc", "comune",
        "localita", "indT", "indirizzo", "numInd", "telefono", "email@email.itte", "message",
        "mainEditor", 0, 1, 0, "admin", "pageManager", Ticket.STATES_OPENED, null, false);
    try {
      assertEquals(0, this._ticketDAO.searchTicketIds(null).size());
      this._ticketDAO.addTicket(ticket);
      assertEquals(1, this._ticketDAO.searchTicketIds(null).size());

      Ticket modifiedTicket = this._helper.createTicket(code, new Date(), "nome2", "cognome2", "codFisc2", "comune2",
          "localita2", "ind2", "indirizzo2", "num2", "telefono2", "email2@email.itte", "message2", "editorCustomers",
          1, 0, 1, "mainEditor", null, Ticket.STATES_ASSIGNED, new Date(), true);
      TicketOperation operation1 = this._helper.createTicketOperation(1, code, "editorCustomers", TicketOperation.OPERATIONS_ANSWER, "note1", 0, 0, "pageManager", new Date());
      this._ticketDAO.updateTicketWithOperation(modifiedTicket, operation1);
      Ticket updatedTicket = this._ticketDAO.loadTicket(code);
      this.compareTickets(modifiedTicket, updatedTicket);

      TicketOperation operation2 = this._helper.createTicketOperation(2, code, "mainEditor", TicketOperation.OPERATIONS_UPDATE, "note2", 0, 0, null, new Date());
      this._ticketDAO.updateTicketWithOperation(ticket, operation2);
      updatedTicket = this._ticketDAO.loadTicket(code);
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  }

  public void testLoadTickets() throws Throwable {
    try {
      assertEquals(0, this._ticketDAO.searchTicketIds(null).size());
      Ticket t1 = this._helper.createTicket("code1", new Date(), "nome1", "cognome1", "codFisc1", "comune1",
          "localita1", "ind1", "indirizzo1", "num1", "telefono1", "email1@email.itte", "message1",
          "mainEditor", 0, 1, 0, "pageManagerCustomers", "pageManager", Ticket.STATES_OPENED, null, false);
      this._ticketDAO.addTicket(t1);
      Ticket t2 = this._helper.createTicket("code2", new Date(), null, "message2", "editorCustomers",
          1, 1, "mainEditor", null, Ticket.STATES_ASSIGNED, new Date(), false);
      this._ticketDAO.addTicket(t2);
      Ticket t3 = this._helper.createTicket("code3", new Date(), null, "message3", "mainEditor",
          2, 2, "editorCustomers", null, Ticket.STATES_CLOSED, null, false);
      this._ticketDAO.addTicket(t3);
      Ticket t4 = this._helper.createTicket("code4", new Date(), null, "message4", "pageManagerCustomers",
          1, 0, "editorCustomers", null, Ticket.STATES_ASSIGNABLE, new Date(), true);
      this._ticketDAO.addTicket(t4);

      List<Ticket> tickets = this._ticketDAO.loadTickets();
      assertEquals(4, tickets.size());
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  }

  public void testSearchTicketIds() throws Throwable {
    try {
      assertEquals(0, this._ticketDAO.searchTicketIds(null).size());
      Ticket t1 = this._helper.createTicket("code1", new Date(), "nome1", "cognome1", "codFisc1", "comune1",
          "localita1", "ind1", "indirizzo1", "num1", "telefono1", "email1@email.itte", "message1",
          "mainEditor", 0, 1, 0, "pageManagerCustomers", "pageManager", Ticket.STATES_OPENED, null, false);
      this._ticketDAO.addTicket(t1);
      Ticket t2 = this._helper.createTicket("code2", new Date(), null, "message2", "editorCustomers",
          1, 1, "mainEditor", null, Ticket.STATES_ASSIGNED, new Date(), false);
      this._ticketDAO.addTicket(t2);
      Ticket t3 = this._helper.createTicket("code3", new Date(), null, "message3", "mainEditor",
          2, 2, "editorCustomers", null, Ticket.STATES_CLOSED, null, false);
      this._ticketDAO.addTicket(t3);
      Ticket t4 = this._helper.createTicket("code4", new Date(), null, "message4", "pageManagerCustomers",
          1, 0, "editorCustomers", null, Ticket.STATES_WORKING, new Date(), true);
      this._ticketDAO.addTicket(t4);

      // message = 'message2'
      TicketSearchBean searchBean = this._helper.createSearchBean("message2", null, null, null, null, null, null, null, null);
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Related Classes of com.agiletec.plugins.jpwtt.aps.system.services.ticket.model.Ticket

  • com.agiletec.plugins.jpwtt.aps.externalframework.ticket.TestUserTicketAction
  • com.agiletec.plugins.jpwtt.aps.externalframework.ticket.TestUserTicketFinderAction
  • com.agiletec.plugins.jpwtt.aps.externalframework.ticket.UserTicketAction
  • com.agiletec.plugins.jpwtt.aps.system.services.ticket.TestTicketDAO
  • com.agiletec.plugins.jpwtt.aps.system.services.ticket.TestTicketManager
  • com.agiletec.plugins.jpwtt.aps.system.services.ticket.TicketDAO
  • com.agiletec.plugins.jpwtt.aps.system.services.ticket.TicketManager
  • com.agiletec.plugins.jpwtt.apsadmin.ticket.common.AbstractTicketAction
  • com.agiletec.plugins.jpwtt.apsadmin.ticket.common.AbstractTicketFinderAction
  • com.agiletec.plugins.jpwtt.apsadmin.ticket.TestTicketAction
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